Problems when Quicken Deluxe automatically updates.

I've had this issue previously with Intuit versions of Quicken. If my computer has been left on for several hours, and I try to open Quicken when there is a pending Update, I get an error when it tries to copy the "QW.exe" file. I am informed that I need to close the file before it can proceed. This is impossible, because it is not running. I have to cancel the update, and then I have to download the Mondo Update and install it manually. This does not happen if I start Quicken immediately after starting my machine, it only happens if the machine has been on for several hours and Quicken has not been previously running.

When I had this problem before, a Quicken rep told me to rename or move the "QuickenPatch.exe" file so that the auto update would not start. Which helped, but I don't like doing that.
Windows 7
Quicken 2020 Deluxe
http://socialspit.net

Comments

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @JonnyVee

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the late response. Have you just upgraded quicken each time that you've previously had quicken or did you move to a new computer in any of those times? 

    One thing that we could try is a qcleanui to get a fresh install of quicken. The article and instructions can be found in the article here. This would recreate your files which ideally will make it so that we don't need to do the mondo patch to update each time.


    Once you get a chance let us know!


    Thanks,

    Quicken Francisco


  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @Quicken Francisco I would like to point out that the article you are referencing is wrong.

    It has a section for Quicken Subscription that states that all you have to do is uninstall. This is false!

    Yes the developers have put what QCleanUI does into the uninstall, but that is only part of the problem.

    What QCleanUI does is clean the Windows registry of references to Quicken, which is certainly needed for problem cases, but it isn't "complete".

    Problems (in fact most problems with the install) have to do with the configuration files, and these aren't removed by QCleanUI because they aren't in the Windows registry, they are files in the file system.

    The Quicken 2017 section has the folders that need to be removed to really get a clean uninstall and the Quicken Subscription will not remove these because if a person is just uninstalling and then is going to reinstall you wouldn't want to reset all of their settings.

    This part of the procedure (removing of folders, they rename them, but it is the same) should also be in the Quicken Subscription section.

    In reality the uninstall really should give the user an option to remove these files, but it doesn't so this is the workaround.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • JonnyVee
    JonnyVee Member ✭✭
    It almost happened again today... When I updated my transactions, I saw that there was a pending download. So I finished my update, logged out of Quicken, and restarted my system. After that, I opened Quicken again and the update was automatic, but this time it did not hang up on "qw.exe". it went right through. What Chris said makes a lot of sense, but I am in fact using Quicken 2020, but this issue is prevalent on Q 2020 as it was on Q 2017. It's just a glitch that happens when a forced update occurs after sitting idle for over 4 hours or so. In order for the force update to work, you have to open Quicken immediately upon booting up. So, to prevent this from happening again, I'm going to have to keep Quicken running all of the time, I din't like doing this. There should be a push notification in Windows when a new update is ready, that way we can avoid opening quicken until after we have rebooted. This is a serious issue with the program, left over from when Intuit was handling it. I hope it gets dealt with in a future update, because when I get the QW.exe hangup, it destroys my Quicken install. and then I have to hunt down the appropriate Mondo Update.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • JonnyVee
    JonnyVee Member ✭✭
    > @Quicken Francisco said:
    > Hello @JonnyVee
    >
    > Thank you for
    > reaching out on the community and telling us about your issue. I do apologize for the late response. Have you just upgraded quicken each time that you've previously had quicken or did you move to a new computer in any of those times? 
    >
    > One thing that we could try is a qcleanui to get a fresh install of quicken...
    > Quicken Francisco

    As much as I appreciate the answer, this is not a solution. This is a problem with your forced-update system, which plows ahead and assumes certain files are not loaded into the system before it starts updating Quicken without your permission. In order to update, QW.exe must be launched, and if this is done after the system has been running for several hours, or days, then QW.exe cannot be shut down during the update process, and so because QuickenPatch can't move forward unless qw is not running, it halts at the spot when qw.exe is in the update queue, because the file cannot be accessed, read, deleted, or written. This does not happen if you start Quicken within minutes of booting. For some reason unknown to me, if the system has been running for a time, qw cannot unload properly.

    And that should be where this starts: There really needs to be a push notification such as "An update for quicken is available, install (y/n)?" at which time we can choose to either do it now, later, not at all, or after we reboot.

    Because what this is, is more problems for the user by creating these "Procedures" which don't really work as expected or intended.

    The only valid way of I have witnessed for repairing a hosed install of Quicken after a failed Forced-Update is this:

    Locate, download and install the most recent Mondo Update.

    Because I have had to do this many times in the last 3 years.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @JonnyVee even though I totally agree that the automatic update at start should prompt the user before doing the update what most people are doing is making sure that Windows prompts for any updates, and as such you can block them at that point.

    The setting in in your user account profile:
    Control Panel (select icons view) -> User Accounts -> Change User Account Control settings

    With it at this setting or higher it will prompt you before any install including the automatic updates Quicken installs when it starts.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • JonnyVee
    JonnyVee Member ✭✭
    Well, that won't prevent Quicken from Force-Updating. The Force-Update begins when you invoke QW.exe. When an update is in the queue, QW.exe then brings up QuickenPatch.exe and it is suppose to kill the QW.exe task. But, if the PC has been running for a time, QW.exe cannot be killed, it is acting like a TSR (Terminate-and-Stay resident Program), meaning that even though the process has been ended, it is still resident in the Memory. It's a problem with the way Windows handles Memory, processes stay resident until the whole PC has been restarted. You can see this in some PCs that have been running for a time, if you pull up Task Manager and go to Performance, you can see how much free memory is left. In my case, I have 16gb, but I in fact only have 5Gb free right now. My Browser uses up a chunk of that, and Quicken is using up more. Then there are all of my Browser Extensions and other apps running in Systray. Even if I kill most of those, I'll still have 5GB free, until I restart my PC. Which is basically why the update process works well after a reboot.I appreciate your idea, but I'll just have to keep Quicken running at all times until Quicken figures out a way to stop this from happening. This problem should not be on us, the users.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    That isn't the behavior I see.  When the patch install starts, when Quicken starts, Windows prompts if I want to allow the install, if I say no the patch isn't installed, but Quicken starts without it.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Divemaster
    Divemaster Member ✭✭✭
    I used that UAC fix to stop the auto updates.  I have to be careful as I have typed in file password not realizing it was displaying permission to update and by pressing enter- it thinks I okayed the update. 
  • JonnyVee
    JonnyVee Member ✭✭
    > @Chris_QPW said:
    > That isn't the behavior I see.  When the patch install starts, when Quicken starts, Windows prompts if I want to allow the install, if I say no the patch isn't installed, but Quicken starts without it.

    Hm, in my case it simply goes straight to the update I'll try it again, I think it works differently in Windows 7 than it does in Windows 10. You'r panel looks like Windows 10. I went ahead and set it, we'll see what happens.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @JonnyVee Oh that might explain it, because yes I'm using Windows 10.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • JonnyVee
    JonnyVee Member ✭✭
    > @Chris_QPW said:
    > @JonnyVee Oh that might explain it, because yes I'm using Windows 10.

    I know for a fact that UAC works slightly different in 7 vs 10. But it looks like in my case, the 2nd slot is the same as selecting the 3rd slot on 10. Since this is a version of Quicken I've never had installed until this month, we'll see if this works. But I'm telling you, qw.exe goes directly to Quickenpatch.exe. Hopefully this will detect that activity and give me a way to stop the update.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • JonnyVee
    JonnyVee Member ✭✭
    I'll have to wait until there is a new update to marked this solved or not... So I'm going to log out of my Quicken app for now and I'll keep checking through the day/week etc
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • JonnyVee
    JonnyVee Member ✭✭
    I'm sorry, there have been no updates since 27.1.26.23, but since other apps are bringing up the UAC panel when updates are available, this may just work. I'm still waiting for the next update. I'll close this thread the instant I find out, thank you.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • Divemaster
    Divemaster Member ✭✭✭
    I been getting prompts for approval via UAC setting, but because of iproblems I am still staying on Quicken 24.14. Using WIndows 10 Pro and UAC is set second down from top.   I get a lot of update prompts I refuse to allow from Quicken.  They have a problem I want fixed before I update.  
  • JonnyVee
    JonnyVee Member ✭✭
    edited June 2020
    All Right! What Chris_QPW suggested works for me! I told UAC "No" and it simply opened Quicken without Updating. So, we can finally mark this "Solved". I hate UAC, but in this instance, it protects my Quicken app. I downloaded the Mondo Patch for R27.24 manually, I will install it from the patch. Boom, it went right in without hanging up on "qw.exe". Many Thanks!

    Hm, Odd thing though, it duplicated the last two transactions that had already been added and cleared... I always add transactions via the Mobile App and I sync when I get home. Then when the Transactions get downloaded from the bank, they get marked Cleared. R27.23 did exactly that, right before I updated. After 27.24 was installed and loaded, it had duped the transactions that came in today, even after they had already been marked Cleared. Hmph, well maybe that is a new issue, I'll make a new post if it continues to happen.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • JonnyVee
    JonnyVee Member ✭✭
    edited June 2020
    > @Divemaster said:
    > Using WIndows 10 Pro and UAC is set second down from top.

    Try setting it 2nd from the Bottom. It will nag you less, and halt any unwanted QuickenPatches from running when you choose "No". You should download the Mondo Updates from here:

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

    Get the Patch for what version you are using. You should not have any trouble updating from the Mondo Patch. Also, when you download, right click on the file and choose "Properties", at the bottom where it says "Attributes". check the box to unblock the download and hit "Apply".
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • JonnyVee
    JonnyVee Member ✭✭
    edited July 2020
    I SPOKE TOO SOON! Today I saw the R27.28 update, downloaded the Mondo Patch. I did not get a UAC notification, the app does not do that immediately when the update is detected, it happens the very next time you open Quicken. I immediately downloaded the Mondo Update, which has never ever failed to update me. My Quicken was totally shut down. This is what happened (see attachment):

    For the first time ever, the Mondo Update failed the same way the app-internal updates fail. I had to log out of my Windows session to install it, I don't like to do that because it disrupts other work that runs as automation at various times of the day. So the question still is, why is the QuickenPatch.exe process continuously detecting that "qw.exe" is running when it is not running? This has really caused me a lot of problems over the years and the solution I thought I had is not apparent;y working. At least I can still keep UAC running and tell it "No" when it wants to update from the app.

    We may as well close this thread and I will make a new one the next time it happens. Thank you all that responded, at least I found a workaround here.
    Windows 7
    Quicken 2020 Deluxe
    http://socialspit.net
  • leishirsute
    leishirsute Member ✭✭✭✭
    edited July 2020
    Yes, my UAC is set to not allow auto changes and still Quicken updated to 27.28 .When starting Quicken, a Quicken popup displayed that I was at current rev and then disappeared.  Then I had to start Quicken again.  I checked that the rev had been updated.  The UAC was completely ignored as if Quicken updates have been programmed to work around UAC settings.
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit
This discussion has been closed.