you for reaching out on the community and telling us about your issue. That is quite odd. When this happens is it loading the correct file? Do you see anything odd happens when it loads correctly vs incorrectly? For the quicken ID problem is it repeatedly asking you to sign in on a small box? If that's the issue generally we just need to sign in and sign out.
Across the top go to edit -> Preferences. On the left column select Quicken ID & Cloud accounts
Once here you'll see a button that says sign in as a different user. (You may get the pop up box for signing in again. If you do you can keep closing them.)Go ahead and sign out and then sign back in afterwards. This should fix it from asking repeatedly now.
Once you do get a chance us know how it goes!
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