After upgrading to 2020 on line subscription, I can't open existing data files. Files are 92,000 kb.

edpersaud

I tried backup, restore, copy 'CUSTOMER SUPPORT' they seems lost,, and advise from them put me deeper in the hole. HELP.

edpersaud

So one advise was to renter all data. I did. Useless. Another advise, split file. USELESS. There is some issue and they are not honest about it.

UKR

More details, please.
Do you use Quicken Mac or Quicken for Windows? US or Canadian version?
What version, edition level and release of Quicken are you using?  Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.
What version of Windows or Mac OS are you using?

What problems and what error messages are you receiving?
When restoring your Quicken data file(s), be sure to select the \Documents\Quicken folder on your C: - drive as the destination for your files. Windows does not allow data files to be stored in its Program Files or other system folders.

splasher

What version of Quicken did you upgrade from?  Please be specific?

US or Canadian?

edpersaud

WIndows 2020; On Line Subscription. US Version,,. When I tried to open it seems like it is trying to open the data file and eventually dump out to the Desktop.

edpersaud

Windows 10

edpersaud

Quicken 2020

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's start with some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document in the order specified:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

edpersaud

Tried everything. Called Support like 10 times. Looks like a Software Issue. Eventually more people will have this issue.

edpersaud

Quicken is not paying attention to this problem.

Rocket J Squirrel

Try this.

Open Quicken without a data file by holding the CTRL key while you double-click the Quicken icon.

You should see an empty window with only the File & Help menus.

Do File > File Operations > Validate & Repair.

In the Validate dialog, browse to your Quicken file and check Validate file, then OK.

Wait. This will take a while. Don't panic if Quicken shows "Not responding".

When the validation is complete, your file should open. Good luck.

edpersaud

Try Validate. File appears to be validating but after a few seconds exited back to the desktop.

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

edpersaud

Checked everything nothing works.

Greg_the_Geek

What does "Checked everything nothing works." mean? Checked what?

Ps56k2

edpersaud said:

Checked everything nothing works.

Since we are not looking over your shoulder, we have no idea what you are actually trying or what your screen in showing.....

We are just other peer customers, that have run across a variety of problems, and we are trying to see what problem you may be encountering....
That is why we ask very specific questions - and expect those questions to be answered to help rule out known issues...

edpersaud

I try validate , save as, restore, year end update, file from Dropbox, google, pen drive, usd drive. What I find happening is once I enter information after like 10 entry I am unable to access the data file again. Can it be my data file is hacked ?

Rocket J Squirrel

More likely corrupted than hacked.

Try Supervalidate. Use the procedure in my post above, but hold CTRL+Shift while clicking Validate & Repair in the File menu. The Validate checkbox will change to Supervalidate. This is probably your last chance. If this fails, your file is likely irreparable.

Greg_the_Geek

Try moving the Quicken data file to C:\Users\<Username>\Documents\Quicken. Also, do you have Controlled Folder Access enabled in Windows Defender?

edpersaud

Rocket, I tried the Supervalidate and sadly it did not work. The thing is the file displays the the data file tab almost into the files; and them revert to the desktop. Now the real thing is why other backup opens but after inputting some data that file then becomes 'unable to open'?

edpersaud

Greg I will try what you mentioned when i get home from work.

edpersaud

And really appreciate you fellas trying to resolve this issued. Thank you.

edpersaud

Well sadly I was unable to access my data file. So now I created a NEW data file and moved forward. What a CROCK