Hello @Rafael Ocasio
Thank you for
reaching out on the community and telling us about your issue. Do you only have the issue some days or have you not been able to update for some time? Considering you tried the article that GeoffG has recommended I contacting us directly so we're able to take a look at the issue deeper. If you're comfortable with it I would recommend sharing your screen with an agent as well so that they're able to guide you through any additional troubleshooting steps. I'll link the article here and also hours hours down below so you can choose a time that best works for you.
Please let us know
if this helps resolve the issue for you.
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