Currency Exchange Changed with Downloaded Transaction

DRNCan

I created a US$ Account and have been manually updating it fine for years. I decided to start uploading the transactions from CIBC for this account. The account changed to a Canadian Dollar account after the transaction update. In account details the account is greyed out and I can change this US$ account back to US$. Any transfers made to the account from my mostly Canadian accounts are not allowing the exchange rates now.

I'm not sure if this is related but I also have Canadian CIBC Visa account that was started in Canadian dollars changed to US$ some months ago. Again, I can't correct the currency in account details.

My CIBC accounts online are showing and transacting correctly within CIBC. The simple fix would be to allow me to correct this in account details but I'm sure there is a reason Quicken greys out the choice in account details.

Please advise how I can get this corrected. Thanks you.

Quicken_Tyka

Hello @DRNCan

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

DRNCan

I contacted support and now I have to manually update! The agent said they have never heard of the problem. I guess they have not seen https://community.quicken.com/discussion/7798296/quicken-has-changed-the-currency-of-some-of-my-canadian-bank-accounts-to-usd-symbol-but-the-amount/p1 in the community. For years this has been a problem. Maybe Quicken you can fix it!