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Error OL-221-A

BMO Harris N.A. Retail SB bank is not updating. I have followed the instructions for this error, with no results.

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you're using the Express Web Connect connection method, what did Quicken Support say when you contacted them?  In the meantime, I suggest you attempt to use the Web Connect connection method.

    If you're already using the Web Connect connection method, what did the financial institution say when you contacted them?

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    OL-221-A can only be generated from either using Direct Connect or Web Connect (downloading of a QFX file and importing it).  Why they mention Express Web Connect in this troubleshooting is beyond me:
    https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services  (as in its wrong and I can't see why people would put it in.  Express Web Connect errors start with CC-)

    I will assume that you are using Direct Connect since you said that it not updating.
    With Direct Connect Quicken is talking directly to your financial institution.  With the exception of not talking to through the right URL there is little in Quicken that should be wrong.  Basically OL-221-A means that Quicken got data that doesn't have the right syntax.  One possible reason is for this might be a unsupported version of Quicken, but your profile says that you are using Subscription and I'm sure with all the banners they put up when your subscription lapses that isn't it either.

    So that leaves the financial institution sending data that Quicken doesn't understand (wrong syntax).

    If you look at the connection log it will probably report some kind of syntax error for this data.  And the OFX log will have the full exchange of information that took place.
    You can find these logs by selecting Help -> Log Files...

    But in truth it should be your financial institution that should be looking at these logs to see what the problem is.
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I just saw this other thread:

    Bottom line is that BMO Harris is the source of the problem, and they are working on it.
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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Chris_QPW said:
    OL-221-A can only be generated from either using Direct Connect or Web Connect (downloading of a QFX file and importing it).  Why they mention Express Web Connect in this troubleshooting is beyond me:
    https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services  (as in its wrong and I can't see why people would put it in.  Express Web Connect errors start with CC-)

    I will assume that you are using Direct Connect since you said that it not updating.
    With Direct Connect Quicken is talking directly to your financial institution.  With the exception of not talking to through the right URL there is little in Quicken that should be wrong.  Basically OL-221-A means that Quicken got data that doesn't have the right syntax.  One possible reason is for this might be a unsupported version of Quicken, but your profile says that you are using Subscription and I'm sure with all the banners they put up when your subscription lapses that isn't it either.

    So that leaves the financial institution sending data that Quicken doesn't understand (wrong syntax).

    If you look at the connection log it will probably report some kind of syntax error for this data.  And the OFX log will have the full exchange of information that took place.
    You can find these logs by selecting Help -> Log Files...

    But in truth it should be your financial institution that should be looking at these logs to see what the problem is.

    @Chris_QPW  

    I suspect Express Web Connect may produce an OL-221-A.  (For example, when the aggregate server pulls a malformed QFX from the financial institution and it isn't properly validated before it is passed on to the user.)   

    Note: BMO Harris N.A. Retail SB does not support Direct Connect.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Hmm good point if the Express Web Connect is in fact just getting a QFX file from the financial institution, I can see how it would have the same error. 
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    (I'm always using the latest Quicken Windows Premier subscription version)
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This discussion has been closed.