OL-221-A can only be generated from either using Direct Connect or Web Connect (downloading of a QFX file and importing it). Why they mention Express Web Connect in this troubleshooting is beyond me:https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services (as in its wrong and I can't see why people would put it in. Express Web Connect errors start with CC-)I will assume that you are using Direct Connect since you said that it not updating.With Direct Connect Quicken is talking directly to your financial institution. With the exception of not talking to through the right URL there is little in Quicken that should be wrong. Basically OL-221-A means that Quicken got data that doesn't have the right syntax. One possible reason is for this might be a unsupported version of Quicken, but your profile says that you are using Subscription and I'm sure with all the banners they put up when your subscription lapses that isn't it either.So that leaves the financial institution sending data that Quicken doesn't understand (wrong syntax).If you look at the connection log it will probably report some kind of syntax error for this data. And the OFX log will have the full exchange of information that took place.You can find these logs by selecting Help -> Log Files...But in truth it should be your financial institution that should be looking at these logs to see what the problem is.
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