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Why will the online order page not accept my zip code?

MWMW Member ✭✭
Trying to order Quicken but when I click on "Continue to Review Order" my zip code is rejected & erased and my city and state are changed to Katy, TX even though I am not in Texas! I am certain my zip code is correct - it has been my zip code for more than 30 years!

Any ideas? Thanks!


  • ps56kps56k SuperUser ✭✭✭✭✭
    so... what is your Zipcode - that it will not accept ?
    Quicken 2020 Deluxe - Subscription - Windows 10
  • MWMW Member ✭✭
    Never mind. I entered an adjacent zip code and my order was processed. Thanks!
  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello @MW,

    Thank you for taking the time to reach out to the Community regarding this issue, and I am glad to hear that you were able to get the order processed!

    If you wouldn't mind providing us with the zip code that was failing when placing the order, we'd be happy to get that reported!

    Thank you,

    Quicken Natalie 

  • MWMW Member ✭✭

    The ZIP that failed was 22103 which is for a PO BOX in McLean, VA. I ended up using 22102 which is serviced by the same McLean, VA post office.
  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello @MW,

    Thank you for following-up and providing this information!

    I have gone ahead and passed this along. :)

    -Quicken Natalie

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