Home Alerts & Known Product Issues

RESOLVED 5/18/20 Chase Add Account Fails w/CC-502/102

Quicken SarahQuicken Sarah Administrator, Moderator mod
We are investigating reports of Quicken for Windows and Mac Users receiving a CC-502/102 error when attempting to add/update accounts.

An escalation has been opened with our service providers and we are working to restore connections as quickly as possible.

Some Users have reported that performing an "Update Now" may refresh the account(s) and restore the connection for existing Chase accounts. 

If you would like to be automatically notified as updates and/or a resolution becomes available, please "bookmark" this post by clicking the yellow star icon in the upper right.

Thank you!


  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    RESOLVED 5/20/20

    This issue has been resolved and all Users should no longer receive an error when adding/updating accounts with Chase Bank.

    Thank you!
This discussion has been closed.