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MONDO PATCH WILL NOT INSTALL

Today could not update a CC. Called support and got assistance. Good.
Then had trouble inserting data, Quicken would go into a do loop, use up lots of processor time, become unresponsive.
Called support. We already had latest version.
Suggested remove and install Mondo Patch.
Revomve, Mondo Patch will not install nothing. Support disconnected.
Download does nothing using OPEN
Using OPEN with ADMIN it brings up a MS cabinet window then does nothing.
Quicken not showing in list of installed apps.

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