Capital One card service not downloading transactions

AdolphG

When I sync to capitalone, I get a successfull sync message, but no transations are actually downloading. Tried to call Quicken support but they were unable to help, only said to try again in a week.

I have been have this issue for several weeks now, have attempted to reset the account, deactive and reactive, all to no avail.

Quicken Francisco

Hello @AdolphG

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the notes for the call but there wasn't much written other than the issue was looked at. Just to make sure what type of connection method are you using I believe Capital one card services uses Express web connect but i'd like to make sure. You can check by going across the top to tools -> Account list. 

Although I know the support did say wait a week I would recommend calling in on Tuesday (Monday is Memorial Day) and having support take a look at the issue again. This should be enough time for them to be able to take it to tier 2 to have logs looked at to see if they're able to identify the issue. I will also list our hours below so you can find a time that works best for you.  

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00pm PDT

Quicken Francisco

Hello @AdolphG

Thank you for reaching out on the community and telling us about your issue. I was taking a look at the notes for the call but there wasn't much written other than the issue was looked at. Just to make sure what type of connection method are you using I believe Capital one card services uses Express web connect but i'd like to make sure. You can check by going across the top to tools -> Account list. 

Although I know the support did say wait a week I would recommend calling in on Tuesday (Monday is Memorial Day) and having support take a look at the issue again. This should be enough time for them to be able to take it to tier 2 to have logs looked at to see if they're able to identify the issue. I will also list our hours below so you can find a time that works best for you.  

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00pm PDT

AdolphG

Francisco, thanks. I can confirm I am using Express Web Connect +. I was left disappointed after the initial call, in that the advice was try again later, but this has been an ongoing issues.

I will call back Tuesday, Thanks for input/advice

AdolphG

Francisco, I tried calling back today as requested. The person who responded was very polite, but sadly did not help resolve the issue. The best he could tell me was I need to resolve with my local IT support (which I assume is my IP provider).

A bit frustrating that I can not update my Capital One account