Quicken desktop works fine, why is Mobile always broken?
JoRhett
Member ✭✭
It's been over a year now, and Quicken Mobile still appears to be worthless.
All my accounts on desktop sync. All of my accounts are added to the mobile sync. And yet
1. It complains that 5 of my accounts need attention every time I open the app (they all sync perfectly fine). And says "swipe to fix" but there are no swipe actions in the IOS app for any accounts.
2. Recurring transactions I deleted from desktop stay showing on mobile, years after they were removed
3. Transactions I've edited or approved on desktop show both the fixed and the original on mobile
I have under Quicken's direction completely cleared out the mobile and done a full reset twice now. Upon sync every one of the exact same problems appear, so they are 100% repeatable
A financial app that shows me the wrong answers is worse that useless, it's dangerous.
All my accounts on desktop sync. All of my accounts are added to the mobile sync. And yet
1. It complains that 5 of my accounts need attention every time I open the app (they all sync perfectly fine). And says "swipe to fix" but there are no swipe actions in the IOS app for any accounts.
2. Recurring transactions I deleted from desktop stay showing on mobile, years after they were removed
3. Transactions I've edited or approved on desktop show both the fixed and the original on mobile
I have under Quicken's direction completely cleared out the mobile and done a full reset twice now. Upon sync every one of the exact same problems appear, so they are 100% repeatable
A financial app that shows me the wrong answers is worse that useless, it's dangerous.
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I've even changed it on the vendor site and resynced here. My vendor shows every attempted login to my account, so I know for a fact it's not actually contacting the vendor (Citibank)... but here's the key. I download and sync from the desktop every day. Why does it refuse to sync from the desktop to the mobile interface because it claims it can't login to the vendor site.
I don't want two completely separate logins to my bank accounts. Twice the brokenness for zero the fun! Just sync up what my desktop has so I can see it on the app... but no, it refuses to do that.
I'm not trying to rant... but WTF. Is there anyone here who knows better than Quicken support how to make this crap work?
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Also, if you haven't done so already, please take a moment to review the steps and information available here.
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
-Quicken Tyka
I'm running the latest. I always update as soon as prompted.
You have pointed me at a bunch of things that will affect my desktop syncing without answering my question. My desktop syncing is not broken. How will these changes to my desktop syncing affect this issue?
This is my question:
> I don't want two completely separate logins to my bank accounts. Twice the brokenness for zero the fun! Just sync up what my desktop has so I can see it on the app...
Why should I do something that might impact my desktop syncing? Every time I've done this in the past it breaks things... like zeroing out all my paycheck categories! I had to fix 2 years of paychecks last time.
Which works about as well as a dumpster fire. Turning this on corrupts accounts. It's been breaking paychecks for over a year now without any attention being paid by Quicken.
Thus my question: why not offer a feature to only sync from the Desktop? Minimize the complexity. KISS.
When you can't do 10 things well, sometimes it's best to try and do less.
> This leads to two basic questions. One is "Why the Quicken server/cloud account need to download from your financial institutions?" And the answer is for the case where you are away from Quicken Desktop for an extended period of time, you can continue to do at least the basic operations.
That's a fantasy land that Quicken has never inhabited. I've been using Quicken for 22 years. Devout follower, have tried every different iteration of their web/cloud offerings and none of them have ever worked.
If I could simply see in my mobile app the exact same information I see in the Desktop, it would be more useful to me than any of the cloud sync has ever, EVER been.
> this is why steps outline by @Quicken_Tyka referenced article trying to find someway to "get the right information" to the Quicken cloud account.
And yet, every time I do these resets I end up losing anywhere from 2 hours to in one case 30 hours manually fixing all the things Quicken corrupted in my desktop accounts. So understand why we are naturally hesitant to willingly undergo this breakage every time.
> There is also the real possibility that the Quicken cloud account data could have got corrupted. And that is why one troubleshooting step is to delete it and send it up again (called "Reset").
Resetting cloud would be fine. But EVERY time we do this I have to take a day off work to spend on the line with your technical support who can't figure it out but usually lead me to figure it out for them and teach them how their own mechanisms work.
For example, I just went and unchecked the complaining accounts, and voila! Here is the new corruption:
Yep, I changed accounts. Changed the scheduled transactions, which have been going into the new accounts. But their clone twin has been entering into CLOSED accounts. These clones do not appear in the list of scheduled transactions. But they've been filling up these old rental accounts, and totally screwed up my taxes.
You know... my taxes being easy is YOUR ONE JOB ... right?
> Just want to point out that I'm just another Quicken user, and a Windows one at that.And I do agree with you on a lot of points you made. BTW I think there isn't a SuperUser that will touch Quicken cloud for anything other than testing or trying to find out how to help people on here.
I'm a windows user too, since I have both rental properties and a schedule C. So my annual Quicken cost is the latest Fusion upgrade + the highest tier Quicken windows.
[removed - no soliciting]
> but I also recognize that there are no "easy answers" or else they would have done them long ago. Everything is plus and minus. For instance without the long history of Quicken it wouldn't have the features it does. But it is that same history means that they can't just change on a whim when the world decides that the GUI should look different or such.
I understand. I work in software development arena myself so I understand the obstacles. This is why I've been so patient.
But there is a difference between "your UI sucks" (opinion) and "you keep zeroing out my paycheck splits" (broken) and ghost writing transactions into closed accounts--which are hidden so the user is unaware that these historic accounts have gone non-zero.
This is all about Trust. I'd put up with Quicken's crappy UI if they would start fixing the bugs. But instead they keep bragging about the features they've added, while I'm spending more and more and more time dealing with the problems they won't fix.
Trying out something that actually works reminds you that other choices are possible. Quicken Home&Business had no competition for over a decade... and now at least two other choices are coming to eat their lunch. They need to wake up.
> Can you imagine what it would be like if there wasn't a standard for transfers ( (AHC and wire)?
Off-topic but easy... why yes, yes I can. Because there aren't. There's at least 3 historic ways to do ACH and about 11 different proposed/implemented by at least one major bank prototypes of future ways to do it. It's fun! ;p
The idea that having standards would make it easier for everyone including themselves just flat out doesn't resonate with banks. They still believe that if they can force everyone to their implementation they can rule the world *sigh*
Wire transfers... it's like having a bunch of friends where there's equal friends and languages, and only 2 people in the room speak any given tongue. Any "seamless wire transfer" can transit 3-4 different services between any two banks. OMG it's nonsense. Here, there's 16 implementations mentioned here and it's just the tip of the iceberg https://en.wikipedia.org/wiki/Wire_transfer
So no... these aren't the "easy" use cases you are implying. They are crazy conflicting, demanding idiomatic implementations that require software developers to maintain a tremendous stack of metadata to navigate the swamp.
But... you don't know that. Because it usually Just Works (with minimal but often frightening misfires), because those of us who work in banking make sure it works. Not losing money is very important to banks.
Unfortunately Quicken has no such motivation. Why invest in software quality when Quicken doesn't bear the cost of the failures?
Unless Quicken will step up to the plate and start addressing these bugs I'll have to find something else. At this point the pain level is so high that anything that almost kindof works will be better than dealing with the constant breakage.