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invoice not e-mailing

For some reason my invoices aren't going out via e-mail. Worked fine last week. Have uninstalled with QCleanUI and reinstalled with latest version...

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  • Quicken HughQuicken Hugh Moderator, Employee mod
    Hello @jmacpix,
    Thank you for posting about your concern. To help us better help you, please post some additional details. What edition/version/build are you using? (Help > About Quicken) Do you get an error message at all? If so, what does the error message say? In all other regards, is Quicken running as expected, or are there other odd behaviors? Is you Windows machine working properly in all other regards? 
    Have you tried File > File Operations > Validate and Repair? (If so, what does the log file show you?) 

    At the moment we don't have enough information to really get to the root cause of your difficulty. Please post additional details in this thread so we may try to better help you, and/or you are always welcome to contact support directly for help. 

    We look forward to hearing from you so we can try to help you more.
    Thank you,
    Quicken Hugh
  • jmacpixjmacpix Member
    Hi Hugh

    Thanks getting back to me.

    I'm using Home & Business 2020 ver: R25.24 build: 27.1.25.24 edition: Canada

    I don't get an error message but a message saying the e-mail has successfully sent. Neither my client or myself receive an e-mailed invoice.

    Both Quicken and Windows are functioning normally in all other aspects.

    The log file shows this:

    [Tue May 26 18:41:33 2020]

    File: "C:\Users\Jeff McIntosh\Documents\Quicken\QDATA_2020"

    QDF:
    Validating your data.
    Fixed damaged category. Please check your category list by going to Tools>Category List.


    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    [Tue May 26 18:41:55 2020]

    [Tue May 26 18:41:55 2020]

    [Tue May 26 18:42:07 2020]
    Reset all printer settings.
    Analyzing securities.

    Number of old style Buy/Cash investment transactions updated: 158/0
    Normal security references (up to 5000): 9 from 1 to 9
    Abnormal references: 0 from 0 to 0

    Transactions renumbered/highest/set to zero: 0/0/0
    Recheck of highest after renumbering: 8
    Renumbering complete.

    Maximum security references after renumbering normal/moved: 9/9

    See Q-Renumber.txt in QW.EXE directory for details.
    Validation has completed.

    Thanks for the help!
    Cheers
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