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Downloading transactions from Etrade no longer works

For the last 10 days, I have been getting an error trying to download my transactions from Etrade. Here is the connect log showing the error. I have called Quicken Support and I was told that everything was fine on their end and that the issue was with Etrade. I called Etrade and they said everything was fine on their end. I got the standard "help": restart windows, reboot router, etc. All my other financial institutions work fine. I replaced my Etrade vault password with a bogus one and I got the exact same error. Any suggestions?


==== Mini-OSU Start (20200529/11:16:19) ====
20200529 11:16:20: QFN: Beginning send to https://ofx.etrade.com/cgi-ofx/etradeofx
20200529 11:16:21: ***QFN kQFFinished: returns 67186457
20200529 11:16:21: It was not possible to connect to the revocation server or a definitive response could not be obtained.

20200529 11:16:24: QFN: End send to https://ofx.etrade.com/cgi-ofx/etradeofx, netstatus 36
20200529 11:16:24: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
20200529 11:16:24: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
20200529 11:16:24: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0
20200529 11:16:24: QFN: Beginning send to https://ofx.etrade.com/cgi-ofx/etradeofx
20200529 11:16:25: ***QFN kQFFinished: returns 67186457
20200529 11:16:25: It was not possible to connect to the revocation server or a definitive response could not be obtained.

20200529 11:16:25: QFN: End send to https://ofx.etrade.com/cgi-ofx/etradeofx, netstatus 36
20200529 11:16:25:

Answers

  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    Did you try resetting the account or deactivating/reactivating it?
    (QW Premier Subscription: R28.16 on Windows 10)
    If my reply has helpful to you, please "Like" it so others can know it might help them, too.
  • FrancoisFrancois Member ✭✭
    Yes. That failed as well. I also tried to add a new Etrade account and that failed too.
  • UKRUKR SuperUser ✭✭✭✭✭
    What version, edition level and release of Quicken are you using?  Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.
    Have you recently started using a VPN or made changes to Firewall software, either on your PC or on a corporate Firewall server?
  • FrancoisFrancois Member ✭✭
    edited May 29
    Quicken Home, Business & Rental Property
    Year: 2020
    Version: R26.23
    Build: 27.1.26.23

    No VPN. Also to make sure it was not my home network, I connected my desktop to a hotspot and I got the same error.
  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

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  • FrancoisFrancois Member ✭✭
    edited May 29
    I've called the Premium Number (I had forgotten that I had one) and I got the same person I talked to this morning. He did have me send a couple of log files and after examining them, he repeated that Quicken is not aware of any issue with Etrade and that I need to escalate the issue with them.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    In Windows, open Internet Options, select the Advanced tab, uncheck all the use SSL options, check all of the use TLS options (except experimental), and select OK.
    Quicken user since 1997
    Premier on Windows 10
  • FrancoisFrancois Member ✭✭
    Quicken Support had me checked this already.
  • FrankxFrankx SuperUser ✭✭✭✭✭
    @Francois,

    Are you getting an 0L-297-A error code?  If so, I suggest you review this guidance https://www.quicken.com/support/error-when-using-online-services-ol-297

    Frankx


    Quicken H&B-Subscription - Ver. R26.23 - Build 27.1.26.23  - Windows 10 Home - Ver. 1909
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Like" (below), so others will know! Thank you.  -
  • SherlockSherlock SuperUser ✭✭✭✭✭
    If you haven't already, I suggest you temporarily disable your firewall and attempt to update the E*Trade account.
    Quicken user since 1997
    Premier on Windows 10
  • FrancoisFrancois Member ✭✭
    Thanks. I went through that with Quicken Support.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited May 29
    If you create a new file, are you able to add the E*Trade account?


    Quicken user since 1997
    Premier on Windows 10
  • FrancoisFrancois Member ✭✭
    Check my 3rd posting.
  • BoatnmaniacBoatnmaniac SuperUser ✭✭✭✭
    @Francois - Do you have a backup file from just before you started having this problem?  If so, you might want to try restoring that file and then try running OSU.  If it works, then we know something in your current file might be corrupted.
    (QW Premier Subscription: R28.16 on Windows 10)
    If my reply has helpful to you, please "Like" it so others can know it might help them, too.
  • FrancoisFrancois Member ✭✭
    Etrade left me an intriguing message about a regedit entry. No further details at this point. I'll reach out Monday and will post any information if this solve the issue.
  • FrancoisFrancois Member ✭✭
    @Boatnmaniac I'll wait to hear back from Etrade before trying this.
  • msexter7msexter7 Member
    I am still having this issue with E*Trade Bank as of June 30, 2020. Did you get a resolution?
  • FrancoisFrancois Member ✭✭
    > @msexter7 said:
    > I am still having this issue with E*Trade Bank as of June 30, 2020. Did you get a resolution?

    No, I did not. Quicken claims it's Etrade's fault and Etrade claims it's Quicken's, and no one wants to take the lead. I'm stuck.
  • msexter7msexter7 Member
    Just checked, same problem on Intuit Mint :/
  • FrancoisFrancois Member ✭✭
    > @msexter7 said:
    > Just checked, same problem on Intuit Mint :/

    If you're brave, try reporting it to Quicken support. Maybe with more people complaining they'll do something.
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