Quick Pay Bank Account Locked--but, it isn't

Quicken's new Quick Pay says that one bank account is locked, and yet, it isn't. The bank says it's open. It will not login after dozens of tries with the correct information. I tried deleting it and starting over...it won't go away. I'll just ignore it and use another means to pay the bill.

Comments

  • Quicken Diana
    Quicken Diana Moderator, Employee mod

    George Raney 

    Thank you for reaching out in the Community today, though I’m sorry that you are experiencing this issue. I have a couple of questions to try to understand the situation a bit better. At what point in the Quick Pay process does Quicken give you the message that the bank account is locked? Have you been able to complete the process of verifying the account in Bill Manager using these steps?

    -       Select the gear icon (Settings) from the Bills and Income tab/ Bills 


    -       Select Payment Accounts

    -       Select ENABLE next to the account that you wish to use


    If you already have the account verified, have you ever been able to use it for Quick Pay, or have you always received the message that the account is locked?

    Any additional information that you can provide will be helpful.

    Thank you

    -       Quicken Diana


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