One step update freezes

Tom Knueven

One step update freezes. I have to reboot my computer to get quicken to re-start only to have one step update freeze each time. What is the fix, this is getting beyond ridiculous

UKR

Tom Knueven said:

... When I try to restart quicken it states it can't load the file because its in use by another program.

That seems to indicate interference by a third party backup program like MS OneDrive, Dropbox, etc.

Be sure to review the settings of the backup program to keep away from the active Quicken data file. Instead, configure them to send either the Automatic or the Manual Backups created as you close Quicken "every [1] times" (see Edit / Preferences / Backup settings) to the cloud or external backup media.

UKR

More details of when, exactly, during OSU "Quicken freezes" would be helpful.
For example, does it hang while downloading transactions from one of your banks? If so, which one? Or does it "hang" while Sync to Mobile/Web is in progress? Sync may take several minutes to complete.

A screen image snapshot of the OSU progress window would be helpful.

P.S.: You don't have to reboot or power down the entire system. Use the Windows Task Manager to "End task" Quicken.

Tom Knueven

I disabled two account updates that have multiple authentication. They seem to be stepping on each other, causing the delay. Absent these two accounts, it seems to be working now. I don't know what caused the problem to suddenly occur. I do use the task manager. When I try to restart quicken it states it can't load the file because its in use by another program.

UKR

Tom Knueven said:

... When I try to restart quicken it states it can't load the file because its in use by another program.

That seems to indicate interference by a third party backup program like MS OneDrive, Dropbox, etc.

Be sure to review the settings of the backup program to keep away from the active Quicken data file. Instead, configure them to send either the Automatic or the Manual Backups created as you close Quicken "every [1] times" (see Edit / Preferences / Backup settings) to the cloud or external backup media.