PNC Problems with Subscription Service

prosenbluth

I've been having problems with PNC accounts downloading ever since I transitioned over to the Quicken Starter Subscription Service. It first started with the accounts not downloading correctly at all so I uninstalled and reinstalled and then let the Quicken and PNC services work it out. I ended up losing years worth of data but figured I would just live with it. Since then I've had off and on problems updating. Usually it sorts itself out in a day or so but now there's one account that lost the entire month of May entries. It jumps from April to June even though there were multiple transactions during the missing time. I'm considering dropping Quicken because it just doesn't provide me with usable information on a regular basis. I don't see a lot of information on the Quicken subscription version so I'm wondering if that is my problem.

I've got version R26.23 and Build 27.1.26.23

thecreator

Hi @prosenbluth ,

Switch to a Direct Connect Connection with your Standard Checking Account. You need to call PNC Bank, in order to enroll and you also get Free Bill Pay as well.

thecreator

Hi @prosenbluth ,

I also have PNC Bank, but use Direct Connect and have no issues. I have a Standard Checking Account with no issues.

I have stayed away from their Virtual Wallet, because it does not work with Quicken, reliably.

I also done Manual backups after making changes to the Data File, off of the Hard Drive.

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

And see this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

prosenbluth

My problem is just the opposite. I have both a standard checking account and a virtual wallet account. It's the standard checking account that I've had problems with and is not working now. I'll try an uninstall and reinstall again and see if it fixes it.

thecreator

Hi @prosenbluth ,

Switch to a Direct Connect Connection with your Standard Checking Account. You need to call PNC Bank, in order to enroll and you also get Free Bill Pay as well.