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COMPLAINT ABOUT QUICKEN "SUPPORT"

For years, I was always amazed at how easy it was to get excellent, top-tier phone support from Quicken.

But, as of today, I am no longer amazed...I am totally disappointed.

For one little issue with Quicken not connecting with my bank, I first had to talk with someone with Quicken so far away that the phone connection was extremely choppy, and every time I asked him a question, he had to type chat messages to "the higher tier", for which I had to wait about 10 minutes each time. And, whenever the phone connection was bad, the agent would tell me that it was obviously my fault. And when he would try to send emails to me that wouldn't arrive, he said it was my fault.

I have excellent phone service where I live and, in five years, I have never had a bad connection with anyone. And, I run my own servers for email, and have never not received an email from anyone -- until today, when Quicken's offshore phone and email services were clearly having problems.

Bottomline: I am hoping Quicken will do the right thing by making it so customers can actually once again talk directly to the top tier of support specialists who are fully trained to help customers. And, whether that top tier is offshore or not, the phone connections and email servers should actually be functioning.

While Quicken has continually charged more and more for their services, they've degraded customer care. To lessen the value that your customers receive while charging your customers more & more is the quickest way to lose customers.

Here's hoping for better service ahead...

Answers

  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @mangoesbananas

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message requesting some more information.

    Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    Thank you,
    -Quicken Tyka
    -Quicken Tyka
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