I was being billed $9.95 for Bill Pay even though I subscribed to Quicken 2018 Home and Business?

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I have been a Quicken user for decades. On May 12, 2018 I signed up for 2 years to the new Quicken 2018 Home and Business subscription that included Quicken Bill Pay for "free".

On May 12th, 2020 I was billed $99 to "renew' my subscription which really caught my attention and made me look deeper in to the issue. I was under the false assumption that the $9.95 per month the were charging was my monthly subscription fee. Much to my embarrassment, Quicken has billed me $9.95 every single month for Bill Pay since that day, even though Bill Pay is included in the subscription.

I called Quicken today to ask why this was happening and they gave me another phone number to talk to the Bill Pay people (apparently a third party operation, who knew?). Joseph told me that I was supposed to close my old Bill Pay account and then open a new account. How was I suppose to know that?

What actually happened in 2018, after my subscription upgrade kicked in, was my Bill Pay account disappeared from the online center. I had to call the Bill Pay people to open a new account which, since that day, is listed in the drop down as "Quicken Bill Pay-New". So wouldn't you think that should have stopped the monthly billing? Apparently not!! Today Joseph said he was sorry about the problem but there was nothing he could do get my 2 years of payments back.

I'll bet there is somebody out there in the Quicken hierarchy that could help me. I have been a Quicken user since the late 80's. I should not be denied.

Chris_QPW

paulbeau said:

I'll bet there is somebody out there in the Quicken hierarchy that could help me. I have been a Quicken user since the late 80's. I should not be denied.

I'm not sure there is anyone at Quicken Inc that can help.  As you have found out Quicken Bill Pay is provided by a third party (Metavante Payment Services, LLC) you have been paying them, as such only they can refund you your money.  What's more I'm sure they would argue that they have been providing you the service so there is nothing to refund.

Also I hope you are aware of the announcement given here:
http://quickenbillpay.com/

Quicken Bill Pay is going away, and Quicken Inc is trying to replace it with Quicken Bill Manager, which again the actual bill presentment/bill system is provided by a third party.

Chris_QPW

paulbeau said:

I'll bet there is somebody out there in the Quicken hierarchy that could help me. I have been a Quicken user since the late 80's. I should not be denied.

I'm not sure there is anyone at Quicken Inc that can help.  As you have found out Quicken Bill Pay is provided by a third party (Metavante Payment Services, LLC) you have been paying them, as such only they can refund you your money.  What's more I'm sure they would argue that they have been providing you the service so there is nothing to refund.

Also I hope you are aware of the announcement given here:
http://quickenbillpay.com/

Quicken Bill Pay is going away, and Quicken Inc is trying to replace it with Quicken Bill Manager, which again the actual bill presentment/bill system is provided by a third party.