CC-503

Peter

What is going on with Quicken. Ever since I updated to Quicken Deluxe I get errors trying to update my on line banking with Bellco. I can log in just fine when I go to their website, but when I try to update through Quicken I'm now getting CC-503. I can't tell you how many times I made SURE the user name and password were correct. And not to mention how many times I deactivated and re-activated the account to get it to work one time. What is Quicken doing about pushing and update to correct this problem. Without a fix this program is useless to me.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

sobie

Started to get these as well with my Chase account this week. It happens only if I try to sync it to Quicken Mobile & Web. The password is correct as I can use it to log into the site and transactions download just fine. Error only happens when I check the box to sync to mobile and web.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can be found at this website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Ps56k2

sobie said:

Started to get these as well with my Chase account this week.

https://community.quicken.com/discussion/7877001/new-6-16-20-chase-bank-returns-a-cc-505-105-error#latest

jaltadonna

Quicken support seems unable to provide a solution resolving the CC-503 error. I have been living withit for months. I did call Support and after about an hour of trying it was passed off as a problem with the Chase. The strange thing this is only for the mobile accounts.

sobie

Exact same issue.

I have not called Quicken, however, would expect that they are actively working to keep their product connected to major financial services companies. Send like Quicken had been stumbling as of late. Seems like calling Quicken is not a good investment of time ...

Hopefully the customer product experience team monitors these posts.

jaltadonna

Still getting the 503 error. Had sent an message to Quicken help after my call to them. No answer .................NO solution. Starting to look for alternate software to use for my financials.