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RESOLVED:Citi Cards Direct Connect is now broken

It looks like whatever Citibank did to fix Express Web Connect has somehow broken Cit Cards Direct Connect.
It now refuses all log ins.
What's more if you deactivate and reactive you get this message:
"We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at https://citi.com/datamanagement. As a reminder, only credit card accounts can be linked."
The link is wrong BTW it should refer to this page in at Citi.
https://online.citi.com/US/ag/ofxConsentPage
Which is under Profile -> More Settings -> Manage Desktop Apps
Citi requires that Quicken be authorized, and so when it fails to log in that is why it is trying to suggest going to this page and authorized Quicken access. But it shows that Quicken has already been authorized, it won't allow the log in.
It now refuses all log ins.
What's more if you deactivate and reactive you get this message:
"We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at https://citi.com/datamanagement. As a reminder, only credit card accounts can be linked."
The link is wrong BTW it should refer to this page in at Citi.
https://online.citi.com/US/ag/ofxConsentPage
Which is under Profile -> More Settings -> Manage Desktop Apps
Citi requires that Quicken be authorized, and so when it fails to log in that is why it is trying to suggest going to this page and authorized Quicken access. But it shows that Quicken has already been authorized, it won't allow the log in.
(I'm using the latest Quicken subscription version)
Tagged:
2
Best Answers
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Boatnmaniac SuperUser ✭✭✭✭
I just confirmed with Citicards tech support that Citi has blocked access for DC connections while they are performing system maintenance. No ETA was provided for when this maintenance would be completed other than it might get completed today or it might be tomorrow.This is NOT a Quicken version or revision issue...it affects ALL versions and revisions (as is evidenced earlier in this thread).So, we just need to sit tight until Citi completes their maintenance.EWC and Web Connect are available for those who simply cannot wait for Citi to complete their maintenance.(QW Premier Subscription: R31.5 on Windows 10)14 -
Quicken_Tyka Moderator mod
Hello all,
Thank you for taking the time to visit the Community to report this issue.
We are aware of this issue and are currently investigating this further.
This post will be moved to the "Current Online Banking Issues" section.
The post will then be updated as soon as any new information becomes available.
Thank you,
-Quicken Tyka
4 -
Quicken_Tyka Moderator mod
Update:We are currently seeing an increase in OL 332-A With Citi Cards
We are aware of the issue, please try updating again after 24-48 hours.
If you would like to be automatically updated once updates and/or a resolution becomes available, please navigate to the alert at the link below and "bookmark" the Alert by clicking the yellow star icon in the upper right of the post.
-Quicken Tyka4
This discussion has been closed.
Answers
For what its worth, my last successful Direct Connect update from Citi Cards was yesterday at 9:53 pm PDT - many hours after Express Web Connect began working again.
I suggest patience.
Premier on Windows 10
It's also bidirectional (e.g., bill pay), if you care about that.
I think that the issues with Direct Connect are related to a combination of:
1. Citi Cards started requiring Direct Connect username/password that are separate from web login credentials sometime in the past year
2. Quicken R27.24 is being identified differently than previous versions to Citi Cards
This is based on the following.
My issues started after updating to version R27.24
I have two citi.com logins. During diagnosis of this problem, I removed app access for Quicken in one, but not the other.
I created a new data file and tried adding accounts using Direct Connect from both citi.com logins:
Account List->Add Account->Credit Cards->Citi Cards->Advanced Setup->Direct Connect
Accounts from both citi.com logins behaved identically, even though only one has Quicken app access.
App Access is started at citi.com with Profile->More Settings->Manage Desktop Apps->Add Access
Without Add Access running, adding accounts yielded:
popup
Sorry. We encountered an error. (It's not your fault.)
We've recently updated our online banking experience.
To continue using this app, you'll need to relink the app to your Citi account.
You can complete this at https://citi.com/datamanagement.
As a reminder, only credit card accounts can be linked.
With Add Access running, adding accounts yielded:
popup
You need login information from Citi Cards in order to have automatic downloads in Quicken.
CONNLOG.TXT
Information does not match with our record.
Please make sure you select the correct Financial Institution and enter correct username/password.
This implies the following:
1. old app access is not valid for version r27.24
2. with app access being requested at citi.com, login credentials are not valid for Direct Connect
1. Citi Cards started requiring Direct Connect username/password that are separate
from web login credentials sometime in the past year
I never got any notice about this and I have been using the same password for years, so I wonder if that could be the problem that finally something like that changed.
Do you remember how you are suppose to get the new Direct Connect username/password?
One version of Quicken I don't think it is that because I have tried installing the old patches and get the same problem.
I have a feeling what triggered the change is that they change the fidir.txt list which controls what services are available for each financial institution (the fidir.txt is updated as part of installing new release, but is also updated from time to time on its own.). That would line up with them fixing the Express Web Connect if they had to change the fidir.txt to fix that problem.
Before when you selected "Citi Cards" as your financial institution you never had to go to the Advanced Setting to select Direct Connect it was the default, which I think means that they didn't have Express Web Connect in the old fidir.txt. In any case it suggests that something about it changed.
New:
Old:
Is that file part of the Quicken release files and could it be reverted?
I spent time speaking with tech support for both my MasterCard and Costco Visa logins in attempts to get Direct Connect username/password.
MasterCard support was totally clueless, but did "enable Direct Connect", which I tested and it failed.
Costco Visa support was much better and did the same enable, but it also failed. He spoke with a supervisor, who claimed that Citi Cards only supports Express Web Connect, not Direct Connect.
Any chance that the new fidir.txt is directing to CitiBank, which does not support Direct Connect?
Now there isn't anything stopping them to make the two different URLs be directed to the exact same login page, but the very fact that they have changed implies that more changes happened on their side.
Unfortunately even though Quicken lets us see the fidir.txt file that is using, changing it doesn't change what Quicken really uses internally. So we can't even try that.
But in truth that might not even matter.
Lets say https://www.citicards.com is directing Quicken to a give server running the OFX server software.
And then they decide to move it to another server, and shutdown this one.
So now they tell Quicken to go to: https://otherserver.com
But "othersever.com" is somehow setup wrong and fails.
Now it doesn't matter which one you point to they both don't work.
02102 02102 02102 Citibank http://www.citibankonline.com
And for Citi Cards this:
04894 04894 04894 Citi Cards https://online.citi.com/US/login.do
So at least they are different URLs which hopefully means that they haven't really dropped Direct Connect in favor for Express Web Connect only (the fidir.txt entry suggests they haven't done that yet). And so there is hope that they will fix it.
And just to be clear only Citibank can fix this.
Note that the fidir.txt file gets updated about once in 4 days even if you don't install a new version of Quicken, so I suspect people will start coming in complaining about this as time goes on.
BobC
Quicken Subscription 2020, Build 27.1.29.20, Windows 10 Pro v 1909 Build 18363.959
This new problem only affects Direct Connect.
As for contacting Citibank's customer support. If might help get the ball rolling a bit faster, but don't be surprised if they don't know what you are talking about unless you can get them to escalate the problem to the people that actually know about these things.
Note: If you do switch connection methods, Quicken may present downloaded transactions previously imported: https://community.quicken.com/discussion/7179327/faq-i-have-a-manual-account-i-want-to-activate-for-downloading-how-do-i-prevent-duplicates
Premier on Windows 10
For a temporary download workaround Web Connect (QFX file) is the better option like @[email protected] said because the Downloaded IDs won't change.
Access via web browser to CITI works. Update in one step or via the individual account fail!!
> Started getting error OL-332-A today when downloading transaction to my citi cards. Have not changed my passwords. Reset account does not work. Deactivate/reactivate does not work. I have two distint accounts (mine and my wifes) that are getting same errors. Quicken just resolved cc-601 error yesterday and today we begin with another! Can't one day go by without Quicken download failing????????
I'm having the same issue. I can log into the Citi website and manage this card, so I'm certain the User ID and Password combo are correct. I've tried the normal troubleshooting steps for this error, but no luck. We use this account extensively, so I'm hoping this is resolved soon so I don't fall behind in entering transactions. Thanks!
For me, Quicken is still a valid app on Citi account and last good access was 6/25. Quicken access is currently broken.
Citi Online Technical Support team is 1-866-544-5534 (TTY/TDD: 1-800-325-2865). This department is available 24 hours a day, 7 days a week.
OK. Just chatted and found it. There are two obvious places - this is the second one. I show Quicken 2018 though I am using 2020. I show successful last night, so must be ok as far as Citi is concerned.
Cannot recall if I have any Bill Pay with Citi or other abilities to use Direct connect