RESOLVED 8/11/20: NEW 6/29/20 "Oops, something went wrong" Error when signing into Quicken ID
Quicken Sarah
Administrator, Moderator mod
We are investigating reports of Users receiving a "Oops, something went wrong" error when signing into the Quicken ID in Quicken for Windows.
If this error is received, please sign out of the Quicken ID, create a temporary data file and sign-in to the temporary file, to work-around this issue while our Team is investigating the root cause.
To sign out:
Thank you!
If this error is received, please sign out of the Quicken ID, create a temporary data file and sign-in to the temporary file, to work-around this issue while our Team is investigating the root cause.
To sign out:
- Go to the Edit menu > Preferences > Quicken ID & Cloud Accounts and click the "Sign in as a different user" link on the right side of the window.
- In the dialogue window that opens, type "yes" in the box to confirm you want to sign out.
- Sign back in to Quicken when presented with the sign-in window.
Thank you!
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Comments
- In the upper left hand corner of Quicken, click on File > New Quicken File
- Next, you should get a pop up box which has "New Quicken File" pre-selected. Do not change the radio button to "New Quicken Account". Click OK in the pop up box.
- In the pop up box, in the "File Name" data entry field, create a new file named "Test" or some such.
- Open and sign into the new "Test" file using your normal Quicken ID (your email address), and the same password you would use to sign in at Quicken.com.
- Within the Quicken software: Then go to the upper left hand corner, select File again.
- In the drop down menu, you should see a blue check mark and #1 next to your "Test" file name.
- Below that, #2 should be the name of your real working data file. Select and open your real working file.
You should now be back into your working data file, and also properly signed into Quicken, both.This Alert has been marked as resolved, however, this Announcement will remain available for anyone who may still be experiencing an issue.
Thank you!