Thank you for
reaching out on the community and telling us about your issue. I just have a quick question here. Is the zales card issued by comenity bank? If so we have seen a couple of comenity cards having the same error currently.
If that is the case I would recommend contacting quicken support so that we're able to look at the issue more in depth. I will list our hours down below so that you can find a time that works best for you as well.
When you get a chance let us know how it goes!
Quicken Phone Support Current Hours
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours
Monday through Sunday