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My bank keeps charging excessive fees for too many Quicken downloads

My bank allows 15 downloads /month.I have stopped direct connect and only download manually from the bank to Quicken.On this Board I was advised to change prefences at start up and Quicken advised to reduce account back up numbers from a default of 5 to 1.Direct connect is off as is the cloud for the account.The bank says there still daily downloads.What is my next step?
Thank you,
Mainestan

Best Answer

  • Mainestan
    Mainestan Member ✭✭
    Accepted Answer
    Yes to all of your excellent suggestions.I spoke to Key we found that direct connect from the bank side was still on.I asked that to be canceled.The bank tech rep said to try using only express connect and reactivate. Seems bank fees are from direct connect as it supports Quicken bill pay which I do not use.
    I will try that tonight after work.
    Thanks again,Mainestan

Answers

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Mainestan ,

    Review this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    Comment back.

    Include the name of the Bank. Have you investigated other Banks?
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Mainestan
    Mainestan Member ✭✭
    Key Bank,yes most banks charge a fee after a defined number of downloads from Quicken.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    No! Key Bank perhaps, but not PNC Bank nor does Chase Bank.

    Only Quicken works with PNC Bank Standard Checking Accounts with Direct Connect and Free Bill Pay.

    Call the Banks and inquire directly.

    https://www.pnc.com/en/customer-service.html#numbers

    Chase:  https://www.chase.com/business/online-banking/control-cash-flow
    Scroll down.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Mainestan
    Mainestan Member ✭✭
    Thank for your suggestion ,the banks you mentioned do not have locations in my area. I need a physical branch from time to time.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    have you deactivated all accounts with this bank, including any old, long closed, hidden or otherwise forgotten accounts that might still be activated?
    Have you deactivated Sync for all these accounts, refreshed Sync to upload a new Sync file and signed out / signed back in to refresh the Mobile app on your smartphone?

  • Mainestan
    Mainestan Member ✭✭
    Accepted Answer
    Yes to all of your excellent suggestions.I spoke to Key we found that direct connect from the bank side was still on.I asked that to be canceled.The bank tech rep said to try using only express connect and reactivate. Seems bank fees are from direct connect as it supports Quicken bill pay which I do not use.
    I will try that tonight after work.
    Thanks again,Mainestan
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited July 2020
    In theory if you don't use One Step Update or don't see the account updated in it, then there shouldn't have been any downloads for that account(s).  Since there were that implies something other than One Setup Update is downloading transactions.

    Which leads me to believe at one time you setup to use Quicken Cloud, which does log in once a night at least.  And then turned it off, but the Quicken Cloud server didn't get the message.  This has been known to happen.

    Now that your financial institution has turned off the Direct Connect that might be the end of it, but when this situation comes up my recommendation is to get the username at your financial institution changed.

    Changing the password also blocks it, but they you can get reports of "failed login".  By changing the username any attempts to log in with the old username will into be recorded against your account.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Mainestan
    Mainestan Member ✭✭
    Very good advice,thank you. Mainestan
This discussion has been closed.