CC-505/105

Judith C. Conklin

The issue with being unable to download transaction from Chase and US Bank through Web Express continue. The topics are "resolved" in Known Issues. It has been months, now. When can we expect a solution.

Quicken Francisco

Hello @Judith C. Conklin

Thank you for reaching out on the community and telling us about your issue. I believe the issue with chase is still having issues but I have seen some users report that they were able to successfully get it back up by deactivating and reactivating. I would actually recommend trying that with the US Bank account as well since I haven't seen any posted problems with them.

I will link you the articles to both down below.  

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

https://www.quicken.com/support/reactivating-deactivated-account

Please try these steps above and let us know if they were able to get you back up and running! 

Thanks,

Quicken Francisco

Judith C. Conklin

The last time I contacted Quicken, I was told to absolutely NOT deactivate/reactivate an account - it is supposed to cause problems somewhere in the system.