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Cloud Sync Errors and Now Quicken Wants to Convert My File

I have been getting Quicken cloud sync errors so I contacted support for help.

The first support agent had me go into Edit > Preferences... > Mobile & Web and turn off sync. When I clicked the OK button, Quicken eventually became unresponsive, the window turned black, and Windows told me the program was not responding. This took about 20 minutes. The support agent made me wait during this time and eventually I had to force close the application. No resolution.

The second support agent wanted me to validate my Quicken data file first. (I wasn't aware now was I told that I should make a copy of my file first.) Well, we tried that, then after a few minutes the window went black and Windows told me the program was not responding. The agent had reboot my computer.

This brings me to my third support agent. I explained what I went through with the first two support agents and they had me uninstall Quicken and reinstall from a new download. Once Quicken was open, they had me search drive C:\ for my QDF file. I tried explaining that I don't keep my data files on drive C:\ but on a secondary internal drive that does not have the OS on it, but I entertained him\her. No files found. We searched drive D:\ and found my file. I tried opening it but Quicken informed me that the file needed to be converted by first opening the file in Quicken 2004 then in the current version of Quicken. Panic set it. No problem, I thought, I'll just open a backup. The backup folder was gone. Now all I have is my QDF file that Quicken won't load because it says it needs to be converted. It was promptly 9pm and I was cut off and told to contact support the next day. I work during support hours so hopefully someone here can help me. :/

Comments

  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello @deadbattery,

    Thank you for taking the time to report this issue to the Community, although I apologize for any frustration or inconvenience you may be experiencing.

    I have taken the liberty of reviewing your interactions with our Support Team, and it looks the Agent will be following up with you this coming Sunday to continue troubleshooting. Does this day no longer work for you?

    Please let us know!

    Thank you,

    Quicken Natalie

     
  • ZoolookZoolook Member ✭✭✭
    It doesn't make sense that your saved file requires conversion. If you search all drives for *.qdf is that the only one you can see? What date does Windows think is the last saved/edited date? If it's within the last 2 days, it but be severely corrupted to give that message. If it's an old file, it's not going to have your latest data anyway.

    It might be worth logging into Quicken Cloud just to see what was the last status of the file there.
  • deadbatterydeadbattery Member
    On drive C:\ there is TEST.QDF that the one agent made me create after reinstalling Quicken. On drive D:\ where I keep my data separate from my OS drive, there is QDATA.QDF and QDATA-2020-07-05.PM04.56-R-26.23.QDF-backup.

    QDATA.QDF is 61,716 KB and Windows reports it was last accessed 7/5/2020.

    QDATA-2020-07-05.PM04.56-R-26.23.QDF-backup is 60,990 KB and Windows reports it was last accessed 7/5/2020.

    With both files, when I try opening them in Quicken I get a window "Convert your Quicken file" and it gives 4 steps on how to convert the file, first by downloading and installing Quicken 2004, opening the file, then opening the file with the newest version of Quicken.

    Opening Quicken on the Web, I am greeted with "It looks like you have not synced your accounts yet" most likely because the first agent had me turn sync off to clear the data because I was having syncing issues.
  • Greg_the_GeekGreg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    When you receive the "convert file" message, it means your Quicken data file is corrupt. Try renaming your QDATA.QDF to QDATA-old.QDF and then renaming your QDATA-2020-07-05.PM04.56-R-26.23.QDF-backup to QDATA.QDF and then opening. If that fails, hopefully you have another backup.
    Quicken Subscription HBRP - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭
    Now that the horse has run out of the barn, so to speak ...

    How to properly set up Quicken Backup
    How to make Quicken create a backup for you automatically every time you close Quicken
    What Quicken backups are available where?

    For the sake of this discussion it is assumed that your Quicken data file is located in the Default (and recommended) place: C:\Users\username\Documents\Quicken

    Review the backup settings available in Quicken (under Edit / Preferences / Backup).

    In there you will find two types of backup: Automatic and Manual Backup.

    Automatic Backup should be enabled and always goes to a \Backup folder that's part of the folder which contains your current Quicken data file, e.g. \Documents\Quicken\Backup. Set it to create a backup after running Quicken [1] times and to keep [9] (or more, your choice) backup copies.
    The file name for Automatic Backup files contains a date and time stamp as part of the file name, e.g. QDATA-2020-03-22.PM03.45.QDF-backup

    To create a Manual Backup copy of your Quicken data file on an external device (USB-hard drive or USB memory stick recommended), put a checkmark at "Manual Backup Reminder" to enable the function and set "Remind me after running Quicken [xx] times" to [1].

    Click OK to save the changes.

    From now on, when you close Quicken using the red X button, you will get a popup window.

    When you get this window for the first time, on some versions click the radio button for "Backup on my computer".
    Change the Backup File name's drive letter and path to point to your external device so that it looks something like this: E:\Quicken Backup\QDATA-2019-04-01.QDF-backup
    or use the Change button and work your way through the dialog.

    Do not change the filename portion! Just overtype the drive letter and choose a backup folder name. If the folder does not exist, it will be created.

    Also choose the option to "Add date to backup file name".

    Every day when you run Backup or close Quicken, an additional backup file is created. Without the Add Date option you only have 1 backup copy which is overwritten every day ... and that may prove bad in a problem recovery situation.

    Allow this backup to run to save the changes made on the screen.

    Of course, once in a while you will have to go in and delete some of the oldest backup files, at your discretion, to avoid filling up your USB device.

    One can never have enough backups of a Quicken data file. BTDTGTS!


  • deadbatterydeadbattery Member
    I have 57 backup files spanning 2019 through 2020 and not a single one of them will open in Quicken without asking to convert. Yes, I tried opening each and every single one of them. I don't see how. I wasn't having an issue opening and using my file until the first support agent. The only issue I was having was a super annoying error window about cloud syncing.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited July 9
    How big are these backup files? If they are only a few KB in size, they are "empty" (+/- zip file headers) and, as such, not usable.
    How do you open these backup files?
    The usual procedure is to use File / Backup&Restore / Restore to restore the file to your \Quicken folder on your D-drive, giving it a name minus the timestamp and then allow Quicken to open the file.
    If all these files suffer from the same "file unreadable" symptom ...

    Let's do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems


  • deadbatterydeadbattery Member
    The *.QDF-backup files start at 41,716 KB and range up to 61,548 KB with the most recent file.

    I tried opening them by double-clicking on them which brings up the Restore from Backup File window, the same window that opens up once you select a file in File > Backup & Restore > Restore.

    I am running Year 2020, Version R27.28, Build 27.1.27.28 and it is valid until Sunday, January 9, 2022.
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