Improper list movement in list when accepting downloaded transactions

When processing downloaded transactions, I typically edit the transaction and then save. Instead of moving to the next item in the list of downloaded transaction, a seeming random row in the list of downloaded transactions is selected. This occurs both when I have the list sorted by date and by payee. This is very annoying as I need the then find where I was working which is a big waste of time.
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Answers

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    Hello @[email protected],

    Thank you for taking the time to visit the Community and post your issue, although I'm sorry to hear that you're experiencing these difficulties in Quicken.

    If you are still needing assistance, please take a moment to review the information available here and post back to let us know what version and release of Quicken you're using.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    Quicken Natalie

     
  • Thank you, Natalie. Although I am a long time Quicken user this is the first time I have used the forum so appreciate your patience with me. The environment information is below.

    More information on the problem. I am doing a lot of cleanup on an account with 700+ items in the list of downloaded transactions. After editing and accepting an item in the row -- either by clicking the Accept button or hitting save on the transaction -- the list selection jumps to another item. It seems like it repeatedly jumps to the same item -- currently a transaction dated 12/2/2017 -- although the item that it jumps to seems to changes occasionally.

    Hope this helps.

    Thank you again.

    Quicken 2020 Home, Business & Rental Property R27.29 Build 27.1.27.28 US
    Windows 10 Home 64-bit version 10.0.18362 build 18362 US
  • CEANDRA
    CEANDRA Member ✭✭
    I am seeing the same thing. I have Quicken Deluxe, subscription. 2020, version R27.28, Build 27.1.27.28. When I started Quicken today it did an update. I do not know how recently this problem started, but it was in the last month or two at the earliest (I am behind on entering data). Latest version of Windows 10, ver 1909, Build 18363.900.

    When I accept any entry in the downloaded list, whether accepting in the list, or in the register (by hitting enter), the cursor goes to a random place in the list, and I have to scroll back to where I was, if I can remember. I don't accept all, as some are my wife's and other family members to reconcile.

    I do note that if I turn off the "Hide Accepted" (by clicking "Show Accepted") it appears to work properly. But if it is set to hide accepted, the problem persists.

    Please fix it before my wife tries to enter data. She hates keeping up with things bad enough, if the program makes it harder she'll quit.

    Chuck
  • CEANDRA
    CEANDRA Member ✭✭
    PS: I also find that if I "revert" to the original name in the downloaded list (when it changed the name of the merchant), it moves me to the top of the list instead of staying on that item. This occurs whether Hide Accepted is on or off.
  • CEANDRA
    CEANDRA Member ✭✭
    edited July 2020
    [removed - threads have been merged]

    I have Quicken Deluxe, subscription. 2020, version R27.28, Build 27.1.27.28. When I started Quicken today it did an update. I do not know how recently this problem started, but it was in the last month or two at the earliest (I am behind on entering data). Latest version of Windows 10, ver 1909, Build 18363.900.

    When I accept any entry in the downloaded list, whether accepting in the list, or in the register (by hitting enter), the cursor goes to a random place in the list, and I have to scroll back to where I was, if I can remember. I don't accept all, as some are my wife's and other family members to reconcile.

    I do note that if I turn off the "Hide Accepted" (by clicking "Show Accepted") it appears to work properly. But if it is set to hide accepted, the problem persists.

    Please fix it before my wife tries to enter data. She hates keeping up with things bad enough, if the program makes it harder she'll quit.

    I also find that if I "revert" to the original name in the downloaded list (when it changed the name of the merchant), it moves me to the top of the list instead of staying on that item. This occurs whether Hide Accepted is on or off.

    Chuck
  • CEANDRA
    CEANDRA Member ✭✭
    Any progress on this issue?
  • CEANDRA
    CEANDRA Member ✭✭
    Nobody else sees this issue? Unfortunately, when Quicken person responded asking OP for more info, it got marked "answered", when in fact no answer has been given.
  • This is extremely aggravating. Quicken, please, how about an answer? Thanks to Ceandra for the tip about show/hide accepted. That's saving my sanity today;
  • CEANDRA
    CEANDRA Member ✭✭
    Using Chat system, we truncated my file to just this year. No improvement. I then restored a file (to a new name) backed up last summer, still no improvement, so the issue is in Quicken, not in my files. They were unable to further help. They opened a support ticket #7830267. We'll see.
  • CEANDRA
    CEANDRA Member ✭✭
    At this point Quicken does not even acknowledge a problem. Not sure how to get them to actually work on it. Hopefully opening the ticket will escalate. New subscription service means new bugs rolled out more frequently. Unfortunately, I do not see a means to revert back to an older version.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    When they do work on that ticket is the 1st mystery.  An issue that's apparently impacting so few is probably not a high priority.
    How far back, to an older version, would you like to go?  There MAY me a way.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • CEANDRA
    CEANDRA Member ✭✭
    Probably just a version or so, perhaps back to April 2020. But, it would seem that if I reverted back, they will push down the newer version when I log on. Willing to try though. Not sure why this is only affecting a few people.
  • CEANDRA
    CEANDRA Member ✭✭
    OK, I found how to revert to older versions here: <a href="https://community.quicken.com/discussion/7874350/steps-i-used-to-revert-to-an-older-subscription-version-of-quicken" title="Link: https://community.quicken.com/discussion/7874350/steps-i-used-to-revert-to-an-older-subscription-version-of-quicken">https://community.quicken.com/discussion/7874350/steps-i-used-to-revert-to-an-older-subscription-version-of-quicken</a>



    I tried bunch of versions. I found the last one that worked properly was R26.23, May 2020. Starting with version R27.20, the list handling fails.



    I do not know how to get this info to Quicken. They told me they would get back to me on the open ticket if anything changed.



    Thanks for pointing out there is a way to revert. And, this conclusively shows that it is a Quicken program problem and not a data file problem.



    Chuck
  • rodney23
    rodney23 Member
    I'm having the same issue. Thanks for the "Show Accepted" workaround. I hope they find/fix this issue soon, very annoying when things that have worked forever go screwy!
  • Hello All,

    Thank you for taking the time to visit the Community and share your experiences regarding this issue, although I apologize for any frustration or inconvenience incurred.

    At this time, I would suggest reporting the problem via the Help>Report a problem menu. This will provide our Teams with the necessary data to begin investigating.

    Please be sure to leave all boxes checked, as well as include a description of the issue that's occurring.

    Thank you,

    Quicken Natalie

     
  • CEANDRA
    CEANDRA Member ✭✭
    Natalie:

    Does that do anything different than opening a ticket through the chat interface? They opened a ticket, but I have no way to follow up.

    Chuck
  • Hello Chuck (@CEANDRA),

    Thank you for the additional inquiry!

    I have taken the liberty of reviewing your interactions with Support using the email address associated with your Community Profile, and I would recommend going ahead and submitting the information via Help>Report a problem as well. 

    As other users are experiencing this, it would only provide our teams with more data to begin investigating. 

    I hope this helps!

    -Quicken Natalie

     
  • CEANDRA
    CEANDRA Member ✭✭
    An update:

    While I submitted a bug report both here, on chat, and through the Quicken program, I have yet to see any progress from Quicken, nor even an acknowledgement of my bug reports. Natalie, through this forum, is the only one to even reply to me, but was unable to indicate any progress.

    I continue to run R26.23, and don't plan to allow update until the problem is fixed. Looking at release notes, the problem has not been noted yet.

    I do not know how most users would consider this acceptable performance. However, we tend to accumulate a lot of downloaded transactions before clearing them out. Perhaps most do this daily and so it is not a big issue.

    Unfortunately, despite paying for a subscription service, I cannot use newer versions until this problem is resolved.

    Chuck
  • Marty95
    Marty95 Member
    Hello All:

    Long-time-user, first time poster. Thank you for starting this thread and for posting the Show Accepted workaround. I have submitted the issue via Help>Report a problem as Natalie suggested.

    @Quicken_Natalie:

    If there's anything else we as users should be doing to get this on the development team's radar, and then fixed, please let us know. This is an extremely frustrating issue.

    Marty
  • CEANDRA
    CEANDRA Member ✭✭
    edited September 2020
    Marty:

    Thanks for submitting a request. I guess the more the better. I have heard NOTHING for about a month now. I don't know why this is not seen as a major issue. I got absolutely no acknowledgement of any submittal except that by Natalie here, telling me posting on this forum was insufficient.

    Seriously looking at [removed] and other tools.

    Chuck
  • koolk
    koolk Member
    I also faced this issue. I had the setting "Hide Accepted" turned on (when I faced this issue).

    I clicked it to change to "Show Accepted" and the issue was resolved.

    Of course, I still don't get why Quicken downloaded transaction list was randomly jumping around. But some sanity restored.

    PS : I went through online chat with Quicken support who had me try some other things that did NOT resolve the issue.
  • CEANDRA
    CEANDRA Member ✭✭
    edited September 2020
    Yeh, they follow a standard script, assuming it is your database that is screwed up. They make you clean the database to just recent transactions, repair it, etc. Even though I tell them it works fine in older versions (same database). They cannot go off script, and the script does not help.

    It requires the developers to fix, and they do not appear to be interested. After phone call (follow script), this forum, submitting a trouble ticket through chat, and submitting a trouble ticket through Quicken, nobody has contacted me (besides Natalie).

    I don't think they care. I don't know why this only affects a few people. I suspect it is not as noticeable if you keep up with entries, but we do them in batches every few months.

    I don't think a subscription means anything in terms of support. Just more $$ for Quicken

    I have been a user since the late 1980's. Looking at options. I hate to leave, but I cannot use older (more reliable) versions (bank connect is disabled), and newer versions get more and more bugs that they cannot fix.

    Wish they would stay with a working version and fix bugs, rather than continually breaking it just to roll out visible "features" that none of us really want.

    [removed - no soliciting] looking good. Really don;t want to learn a new tool, but I see no promise of improvement on this problem.

    Chuck
  • CEANDRA
    CEANDRA Member ✭✭
    LOL. Quicken is very quick to remove any suggestion of competing products, but cannot find the time to address the issue at hand. As noted, I DON'T WANT TO CHANGE. But if Quicken, with an annual maintenance fee, cannot maintain their product, what choice do we have?

    PLEASE FIX THIS PROBLEM. Your loyal customers want to stay!

    Please respond to customers when tickets are submitted!

    Chuck
  • CEANDRA
    CEANDRA Member ✭✭
    Still no word whatsoever from Quicken after submitting bug report. I am not allowing any updates, continuing to run R26.23. Absolutely zero communication despite submitting bug reports through three different methods.

    Chuck
  • pdm96
    pdm96 Member
    I am experiencing the same issue now, after updating to the latest version (Windows 10, March 2021).
    Any new information on this problem?
  • Mark E.
    Mark E. Member
    I have had the same problem - currently using version R32.10 on Windows 10.
  • CEANDRA
    CEANDRA Member ✭✭
    I just updated, and still Quicken is not handling downloaded transactions properly. It jumps to random place in the list of downloaded transactions.

    It makes QW unusable. I am again reverting to version R26.23, nearly a year old. QW is requiring me to re-subscribe (pay). But I cannot use any newer versions. Quicken NEVER got back to me on this issue, despite reporting here, on chat, and through the bug report within QW.

    Unacceptable.
  • CEANDRA
    CEANDRA Member ✭✭
    This topic has been marked as "answered". However, the latest updates pushed down still do not resolve the problem. Posting the problem as suggested within Quicken does not solve the problem. How is this answered? It has been a problem close to a year now, and I have to run a version from last May in order to work with downloaded transactions.

    How do I get this resolved?
  • CEANDRA
    CEANDRA Member ✭✭
    I submitted another trouble ticket through the Quicken help menu.

    I am not sure how or if they ever respond to those. It appears to be a black hole. Is there supposed to be an acknowledgement?

    Chuck
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @CEANDRA Just so you know "Answered" simply means that someone has responded to the question, nothing more.  If you see "Accepted Answer" that means that either the person asking the question accepted the answer or a moderator has marked an answer in that way.  And once that happens that answer is show at the top of the thread.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
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