Unable to Set Up Investment Account in USD

BishopV

I did a search and saw this question asked but the final answer didn't solve my issue.

I have the Home & Business version and I want to set up an investment account in USD. I followed the steps to set it up manually and when I get to the choice to click which currency do you want to use I click the arrow and the drop down box opens but it is empty. So there is no spot for me to choose USD.

Am I doing something wrong or do I not have the correct version. Mine is the Windows subscription version.

Any help is appreciated.

Quicken Julio

Hi @BishopV,

Thanks for taking the time to post to our Community.

You should be able to select U.S. Dollar in the drop down menu after going to Tools > Add Account > Brokerage > Advanced Setup > I want to enter my transactions manually

If this drop down menus is appearing empty, I would suggest validating the file and attempting to add the manual Brokerage account again. To complete the validation, you can go to File > File Operations > Validate & Repair > check the box for Validate File > OK

After the validation is complete, review the provided log for any errors and take any necessary steps to resolve. Follow the steps to add a manual account. If the issue still persists, please contact Support. There may be additional troubleshooting steps needed.

Quicken Julio

Hi @BishopV,

Thanks for taking the time to post to our Community.

You should be able to select U.S. Dollar in the drop down menu after going to Tools > Add Account > Brokerage > Advanced Setup > I want to enter my transactions manually

If this drop down menus is appearing empty, I would suggest validating the file and attempting to add the manual Brokerage account again. To complete the validation, you can go to File > File Operations > Validate & Repair > check the box for Validate File > OK

After the validation is complete, review the provided log for any errors and take any necessary steps to resolve. Follow the steps to add a manual account. If the issue still persists, please contact Support. There may be additional troubleshooting steps needed.

BishopV

Thank you for the reply. I followed the steps and validated the file. After closing and reopening and starting a new manual investment account the currency box remains greyed out.

I will reach out to support and see if they can help.