Why did my Bill Manager online payment go to an old/wrong account?

Moving off of Quicken Bill Pay, we made a first online payment with the new Bill Manager to our BofA Visa account (which is listed in Bill Manager with the correct last 4 digits). The payment went to an old, paid-off, closed vehicle loan account at BofA (with a different last 4 digits).

Something is very wrong here. (I'm not the first to notice this terrible error.)

Why is this happening and when will it be fixed???
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Answers

  • mjbank
    mjbank Member ✭✭✭
    BTW: I think SOME of the billers in Bill Manager may have been copied over from Quicken Bill Pay. My immediate task is going to be to delete every Biller and re-add them using the online login "add" tool. (I'm very confused by the discrepancies between "online payees" and the billers on my Bill Manager listing - this transition has not been smooth in this household!)
  • mjbank
    mjbank Member ✭✭✭
    One huge problem, from my perspective, is that I can find no way to see more information about an online Biller (for example ACCOUNT NUMBER!).
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