OL-297-A error

ol-297-a error

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @ErnieB

    Thank you for taking the time to visit the Community to post your issue.

    We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running. 

    Also, please include the name of the financial institution that is returning this error message.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

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  • Steve Haas
    Steve Haas Member
    Like Ernie, I'm getting OL-297-A for all my banking institutions today. Here's a bit of a timeline:

    1) Early last week, no errors downloading data from a laundry list of financial institutions, with the exception of two that have not downloaded for some time (for legitimate reasons - just haven't had time to resolve.
    2) Windows 10 updates and Quicken Updates were applied late last week.
    3) As late as Friday I had no problems accessing financial institutions other than the two mentioned above. At some point I started getting OL-293-A errors on my Schwab accounts.
    4) As of fairly late last night I was still able to access all accept the Schwab accounts mentioned above.
    5) The system was on overnight. This morning, the scheduled updates failed, and subsequent attempts to connect have also failed as follows:

    OL-297-A
    American Express
    Bank of America - All other
    Schwab
    Schwab (my late wife's account - prior to this I was simply blocked)
    Citi Cards

    OL-231-B
    Chase
    Home Depot
    Optum Bank

    I'm running a Quicken via subscription; all updates I've been notified of have been applied (as of late this past week).

    I'm trying to get my taxes done and this is a serious holdup. Where do we go from here?????
  • Michael Dufour
    Michael Dufour Member ✭✭
    edited July 2020
    I'm also receiving OL-297-A errors for my financial institutions (Schwab and JP Morgan). Started occurring on Saturday, July 11th.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello all,

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't already, please take a moment to review the steps and information available here.

    If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue.

    Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution.

    If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    Thank you,
    -Quicken Tyka
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