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BB&T getting CC-899 error

Cindy Renner LailCindy Renner Lail Member ✭✭
in Current Online Banking Issues
For the past week I've been unable to download BB&T accounts in two different Quicken files. I've also tried setting up a new account as a test and it failed for the same reason. All other banks I deal with are working fine, so the fact that Quicken cannot establish an internet connection with BB&T seems to indicate a problem outside of my control. Has anyone else experienced this?

Comments

  • UKRUKR SuperUser ✭✭✭✭✭
    Please read and follow instructions:

  • Cindy Renner LailCindy Renner Lail Member ✭✭
    Yes, I've seen this. Because it is only happening with one institution, it seems to be a server issue. But if it is, it seems like others would be having the same issue. It isn't isolated to a single Quicken file. And I'm unable to set up a new account through BB&T in a new file. So it seems to be a BB&T issue.
  • mkysethmkyseth Member ✭
    I am having this same issue getting the CC-899 error connecting to BB&T. Sometimes it will work after several tries but it's been a big problem.
  • joemilan1joemilan1 Member ✭
    I have also had an issue with BB & T for several weeks. It started where one account would work (checking) and the other would not (savings). It has now devolved into nothing working.
  • lazlodaddylazlodaddy Member ✭
    Same here.
  • DunatisDunatis Member ✭
    I am having the same issue with BB&T. The last time I was able to download was July 8th. I can login to bbt.com with no issues. I have no issue downloading from SECU on the same computer.
  • Charles SampsonCharles Sampson Member ✭✭
    This is a major problem with the software that must be fixed. I have 2 accounts that work, and 4 that no longer will connect. I tried the link above - no good. I uninstalled all virus software - same results. I uninstalled/reinstalled Quicken from earlier versions to the latest - same issue. Customer support for 4 hours, no change.

    Y'all broke something, now you need to fix it.
  • Charles SampsonCharles Sampson Member ✭✭
    > @"Charles Sampson" said:
    > This is a major problem with the software that must be fixed. I have 2 accounts that work, and 4 that no longer will connect. I tried the link above - no good. I uninstalled all virus software - same results. I uninstalled/reinstalled Quicken from earlier versions to the latest - same issue. Customer support for 4 hours, no change.
    >
    > Y'all broke something, now you need to fix it.

    OK, I DID IT (for now). Reboot your cable modem! Working like a champ again.
  • Cindy Renner LailCindy Renner Lail Member ✭✭
    Just chatted with support and they said they are still working on it. Suggested waiting 48 hours and deactivate/reactivate the accounts.
  • Cindy Renner LailCindy Renner Lail Member ✭✭
    @CharlesSampson I am trying it from a totally different location, so a different modem, and it still doesn't work :(
  • JohnJohn Member ✭✭
    edited July 2020
    It's not us. It's a problem with Quicken that they have known about since at least 7/15 and have been working on without any success! They are supposed to post here to let us know when it is fixed. Just got off of chat with support.
  • Cindy Renner LailCindy Renner Lail Member ✭✭
    Appears this is still not fixed. Quicken, how about adding this to the current online issues so we'll know when you get it fixed?
  • Quicken_TykaQuicken_Tyka Moderator mod
    edited November 2020
    ONGOING: 9/5/2020

    We are still getting reports of an increase in OL 332-A errors with BB&T.

    We do not have an ETA on when this will be resolved.

    -Quicken Tyka

    ~~~***~~~
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