Why is Quicken hanging now on one-step updates?

Patrick Larkin
Patrick Larkin Member ✭✭
in Errors and Troubleshooting (Windows)
Started this weekend: One step update progress shows most accounts complete.... first Simmons Bank and Furniture Row would be "recieving" (they usually require MFA). I removed those to from settings, and now it hangs on "Bank of America-All Other States". If I let it run long enough and something called BugSplat pops up. I presume it is from Quicken.
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  • Patrick Larkin
    Patrick Larkin Member ✭✭
    ...and now, after removing Bank of America, it hangs on BarclayCard. Thinking Quicken is now useless until fixed.
  • Patrick Larkin
    Patrick Larkin Member ✭✭
    ... and with BofA removed, it now hangs on Quotes & Cloud Sync...
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Are you Syncing to Mobile/Web?
    AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?

    If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Mobile and Web
    2. Click the "Reset your cloud data" link and follow the instructions until it is complete.

    How to turn off Sync to Cloud for the current data file

    1. Go to Edit / Preferences / Mobile and Web
    2. Change the Sync radio button and set it to OFF

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