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Lost the ability to retrieve my file info and backups are corrupt - please help

Tried to pay a bill today and Quicken would not let me - through trouble shooting with their help desk found out that the program can not retrieve my "file info". We tried to use a back up copy as I back up religiously - the back up per them is corrupt - in fact it appears that all the back ups I have done for the past year or more are corrupt. i have previously done the year end routine, but it has been a couple of years.
Since we could not do a restore - we tried to export and import into various accounts which it then imported information from 2006 forward which made no sense since those years have been archived and I asked it only to forward info from 1/1/2020 - and I don't mean investment accounts, we are now talking just my checking and saving.
I am being told that I now need to reinvent the wheel and create all new accounts and restore all my data by hand because the files that I was dutifully saving every time I use quicken are corrupt.
Note, I can still download my data etc, but because the program can't somehow find my profile information - it is not stable, bill pay is gone and any back-ups I do save now continue to be corrupt - which makes not sense -how can it continue to to back-up corrupt info.
I have been a quicken user since probably version 2 or 3 well over 25 years and I can not tell you how frustrating it is to be told that all the backups that I have done religiously are worthless and it's my fault - the program had nothing to do with it.
Any ideas would be greatly appreciated, I really need at least my 2020 info from January and it seems I will now have to enter all of that by hand.
Since we could not do a restore - we tried to export and import into various accounts which it then imported information from 2006 forward which made no sense since those years have been archived and I asked it only to forward info from 1/1/2020 - and I don't mean investment accounts, we are now talking just my checking and saving.
I am being told that I now need to reinvent the wheel and create all new accounts and restore all my data by hand because the files that I was dutifully saving every time I use quicken are corrupt.
Note, I can still download my data etc, but because the program can't somehow find my profile information - it is not stable, bill pay is gone and any back-ups I do save now continue to be corrupt - which makes not sense -how can it continue to to back-up corrupt info.
I have been a quicken user since probably version 2 or 3 well over 25 years and I can not tell you how frustrating it is to be told that all the backups that I have done religiously are worthless and it's my fault - the program had nothing to do with it.
Any ideas would be greatly appreciated, I really need at least my 2020 info from January and it seems I will now have to enter all of that by hand.
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If I create a new file all works fine.. still very confused and frankly very upset