Home Alerts & Known Product Issues

RESOLVED 7/30/20: Chase Bill Pay returns OL-301 error

Quicken_NatalieQuicken_Natalie Moderator mod
We've received reports that Users are receiving an OL-301 error message when attempting to send payments using Chase Bill Pay in Quicken, which may result in duplicate payments.

This issue has been reported to our Service Provider, who are working with our service providers and the Financial Institution to restore connections as quickly as possible.

We are asking that Users please allow 24-48 hours before attempting to send payment(s) once again. 

If you have attempted to send a Chase bill payment and received a OL-301 error, please contact Chase to confirm if the payment was received or rejected to avoid any duplicate payments being made.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the yellow star in the upper right corner.

Thank you!

Alert ID: 7831339

[Edited 7/28/20]

 

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited July 29
    UPDATE 7/28/20

    As part of our ongoing investigation we've received noticed that the Chase Bill Payment service through Quicken will be temporarily disabled while this error is being reviewed.

    This may result in Quicken for Windows and Mac users receiving a different error code or experience when attempting to send bill payment instructions.

    If an error is received, please allow up to 48 hrs before attempting to send bill payment instructions once again.

    To receive updates and/or a resolution as they become available, please "bookmark" this Alert by clicking the yellow star icon in the upper right.

    Thank you!
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    RESOLVED 7/31/20

    We have received confirmation that testing has been completed and the fix deployed to all Users.

    All Quicken for Mac and Windows Users should now be able to update/process bill payments with Chase without receiving an error or experiencing duplicated payment instructions.

    If an error is received, please start a new thread in the community, or contact Quicken Support.

    Thank you!
This discussion has been closed.