Why do I get "Quicken has encountered a problem and must shut down" message?

Using Quicken Deluxe 2011. Switched to Windows 10 18 months ago. No problems until a month ago & couldn't finish reconciling an account. Uninstalled & reinstalled Quicken and all was fine. Today, got same message and repeated uninstall & reinstall, but can't proceed two minutes without getting message and shut down. Remedy?

Comments

  • Quicken Diana
    Quicken Diana Moderator, Employee mod

    Hello @ mellvic

    Thank you for posting in the Community today, though I am sorry that you are experiencing this issue with the software. Quicken 2011 is a discontinued software and so does not have all the functionality and support features that it once did. It is difficult to say exactly why the software is shutting down at this time, as it is discontinued, and we do not have the proper tools to troubleshoot issues.

    By chance are you ready to upgrade to the new software and subscription-based product? If so, please contact our SUPPORT TEAM. They will be happy to assist you with the process.

    Thank You

    - Quicken Diana


  • UKR
    UKR SuperUser ✭✭✭✭✭

    First please make sure that your Q 2011 has all available patch files installed.

    Old Quicken Patch downloads 2000+
    When running an old, unsupported Quicken for Windows version you may no longer be able to download bug fixes (patch files) directly from Quicken.
    However, until further notice they are still available here:
    US version: http://www.quicknperlwiz.com/quickenpatches.html
    Canadian version: http://www.quicknperlwiz.com/quickenpatchescanadian.html
    If clicking on Help / About Quicken does not show the highest Release number available for your version (year), as shown on this webpage, download and install the appropriate Q 2011 file(s) from the link above.
    Next please perform the steps in Step (2) of this document in the order specified:

    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    This is to ensure that your Quicken data file is in good working order. The crash(es) may have caused structural damage.
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    You could also try the free version of Quicken 2013.

    https://assistant.quicken.com/patch/ASDES5672FR13/Old_Products/QWIN/QW2013DLX.exe
    Quicken Subscription HBRP - Windows 10
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