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Getting Error CC-800 with Elan Financial
sbbryan
Member ✭✭
Went through the procedure listed for other financial institutions - deactivated account and reactivated without success. Still have circle with line through it next to account and transactions still will not download.
0
Best Answer
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Hi @sbbryan,
Yes, that's an error code that should be corrected with deactivating and reactivating.
Did you actually try starting from scratch with the online account setup (not just deactivate/reactivate buttons, but clearing the FI name and account numbers, closing out Quicken and then restarting and setting up the connection with the "Activate One Step Update", screen. If not you should try that.
Otherwise, I would suggest that you contact Quicken Support - here's the LINK
Keep in mind that they are closed over the weekend.
Good luck.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5
Answers
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Hi @sbbryan,
I assume that by "procedure" you took the steps outlined here (LINK).
So, just double checking...- Did you make sure that there were no hidden accounts that needed to be deactivated?
- What were the results of the validation process?
- Did you close out of Quicken and restart after the validation step?
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
Yes, I deactivated the Elan Financial account and there were no hidden accounts that needed to be deactivated and no other account that have this error. Did validate and super-validate with no errors.
Did restart Quicken after validation and before activating account again.
Still get error message listing CC-800 error an circle with line thru it next to Elan Financial account on my start screen.0 -
Hi again @sbbryan,
Okay - is it a circle with a forward slash (/) or a circle with a backslash (\)?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
Frankx,
A circle with a backwards slash (\). Have included screen shot of that and error message when I do one step update..0 -
Hi @sbbryan,
Yes, that's an error code that should be corrected with deactivating and reactivating.
Did you actually try starting from scratch with the online account setup (not just deactivate/reactivate buttons, but clearing the FI name and account numbers, closing out Quicken and then restarting and setting up the connection with the "Activate One Step Update", screen. If not you should try that.
Otherwise, I would suggest that you contact Quicken Support - here's the LINK
Keep in mind that they are closed over the weekend.
Good luck.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5 -
Nope - that didn't help.
Thanks for trying.0
This discussion has been closed.