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Every Time Quicken is launched, always prompted for userid/password

This problem was originally included in a different posting (https://community.quicken.com/discussion/comment/20111468) that was meant to address a different issue. I am creating this new posting to keep the issues separate.
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When Quicken is first launched (and the password for my wife's QDF file is requested), if the file password is not entered quickly enough, the Quicken 'background' window prompts the user to enter the Quicken ID and password.
* If the file password is entered, the background screen will eventually change to the normal QDF file contents.
* If I cancel the data file password window, and enter the Quicken userid and password, Quicken prompts me (again) for the Quicken userid/password. When I enter the same userid/password, Quicken says that she has an active subscription, and prompts her to "continue to download and install the product".
I created a new (empty, except for a cash account) Quicken data file, and put a password on it. When Quicken starts up using this new QDF file, the same thing happens above.
I have uninstalled / reinstalled Quicken, doesn't change a thing.
Does anyone have any ideas? Thanks in advance.
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Boatmaniac was kind enough to provide the following suggestion:
Your issue sounds like something that sometimes happens when a program update is performed. You might want to try Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user. After you've signed out you will be prompted to enter your Quicken ID and PW...enter the very same ID and PW that you normally use. This should refresh the link between your Cloud Account and data file and should no longer be an issue.
Unfortunately, that suggestion did not work.
_ _ _ _ _ _ _ _ _ _
When Quicken is first launched (and the password for my wife's QDF file is requested), if the file password is not entered quickly enough, the Quicken 'background' window prompts the user to enter the Quicken ID and password.
* If the file password is entered, the background screen will eventually change to the normal QDF file contents.
* If I cancel the data file password window, and enter the Quicken userid and password, Quicken prompts me (again) for the Quicken userid/password. When I enter the same userid/password, Quicken says that she has an active subscription, and prompts her to "continue to download and install the product".
I created a new (empty, except for a cash account) Quicken data file, and put a password on it. When Quicken starts up using this new QDF file, the same thing happens above.
I have uninstalled / reinstalled Quicken, doesn't change a thing.
Does anyone have any ideas? Thanks in advance.
_ _ _ _ _ _ _ _ _ _
Boatmaniac was kind enough to provide the following suggestion:
Your issue sounds like something that sometimes happens when a program update is performed. You might want to try Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user. After you've signed out you will be prompted to enter your Quicken ID and PW...enter the very same ID and PW that you normally use. This should refresh the link between your Cloud Account and data file and should no longer be an issue.
Unfortunately, that suggestion did not work.
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Best Answer
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BK Member ✭✭✭✭
This may or may not be your issue and if not my apologies - but just in case it is take a look at this 7-page post (especially pages 5 & 6) which is about file password (causing the the Q userID/password screen to appear). Issue happens only to some users but not all which is the puzzle. Still unresolved and may just remain unresolved.
https://community.quicken.com/discussion/7875711/quicken-id-sign-in-window-appears-in-background-when-entering-q-data-file-password/p5
My workaround to this is to enter my file password immediately without hesitation (although the password *** don't appear on the screen) and hit enter and it works.- Q Win Deluxe user since 2010, US Subs R28.24 (still !)
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H26
Answers
https://community.quicken.com/discussion/7875711/quicken-id-sign-in-window-appears-in-background-when-entering-q-data-file-password/p5
My workaround to this is to enter my file password immediately without hesitation (although the password *** don't appear on the screen) and hit enter and it works.
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H2
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H2
The issue with the password not taking when in Quicken just started happening (within the last week or so). I didn't have this issue before. Also, I shut down my computer every night so when launching Quicken, it's right after the start my computer.
Regards,
BMarcoux
Thank you for the response and for providing additional details.
Were you able to try signing out of the program or reinstalling as suggested above?
If not, please take a moment to review the steps and information available at the link below:
https://www.quicken.com/support/using-qcleanui-uninstall-quicken
Please let us know how it goes!
-Quicken Tyka
- I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
- Techie, Win10 Pro x64 20H2