Can't add Nationwide Insurance as Online Bill

Nationwide is on the list, but it asks for an email and Nationwide expects a user name. The login always fails as a result.

Answers

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited August 2020
    Hello @DQL,

    Thank you for taking the time to share this issue with the Community, although I apologize that you're experiencing these difficulties in Quicken.

    I'm not seeing any reported or known issue with Nationwide Insurance at this time. To be certain, however, do you sign in online at nationwide.homesite.com or just nationwide.com?

    Additionally, have you tried entering the username that you have with Nationwide Insurance into Quicken, even though Quicken is asking for an email address?

    Please let us know so we can further investigate!

    -Quicken Natalie

     
  • DQL
    DQL Member
    Hi Natalie,

    Yes, I tried entering only the username in the "email" field. That didn't work either.

    Using the same username and password at the Nationwide site in my browser (https://www.nationwide.com/personal/login -> select "insurance" -> enter username and password -> https://login.nationwide.com/access/web/login.htm -> enter username and password again -> https://myaccount.nationwide.com/myaccount/portfolio/RetrievePortfolio.action)

    and while Nationwide's site is obviously a bit convoluted, the username and password work fine. Just not from Quicken.
  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited August 2020
    Hello @DQL,

    Thank you for providing this additional information, although I'm sorry to hear that the trouble persists.

    I have gone ahead and reported this issue for Nationwide Insurance. Please allow 24-48 hours before attempting to add the biller once again.

    I hope this helps!

    -Quicken Natalie

     
  • I'm having the same issue adding Nationwide Insurance on Mac Quicken also
  • DQL
    DQL Member
    I was able to find and pay the bill with checkpay. Go to Bills & Income, Bills, select checkpay bills. I read somewhere that we get 6 check pays per month. What if we need to use Checkpay because the online bill manager feature doesn't actually work? Quicken_Natalie, could you answer that question? I'm also having trouble with CapitalOne and CitiCard correctly updating their bills. I have the next paperbill in my hand, and Quicken can't get an online update. Really not interested in having to pay for extra checkpays because you guys didn't actually debug anything before you shipped the software.
  • Hello @DQL

    As far as being credited additional check pays for failures or issues you've experienced, you would need to contact support directly for assistance with that.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to fully investigate an issue as well as review your profile to make any changes, that Community does not.
     
    In regards to the Nationwide biller,  do you still face the issue with being prompted for an email instead of a username when attempting to add this bill?

    This biller was reported previously and I have received an update that it should be able to be added successfully now.

    Please let me know!
    -Quicken Tyka
    ~~~***~~~
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