USAA Two Factor Authentication Issue: Use member ID and Pin rather than USER ID and Password

Quicken Bill Manager and Quick Pay seems to work as advertised EXCEPT with those billers requiring two-factor authentication, i.e. sending a text or email with a one-time code or Symantec Vip Access. On August 13 I contacted tech support and was very pleased with the assistance provided with Allan. After almost 2 hours using remote access to my system, we were able set up AMEX, CITI, and PenFed as billers. HOWEVER he was unable to set up USAA because USAA allows only 2 factor authentication login and the Quicken Bill Manager is unable to deal with the resultant variable password. He escalated the issue to Quicken developers. In terms of USAA, my suggestion for biller setup would be for Quicken to replace the USER ID and Password requirement with the USAA Member Number and PIN. This strategy has worked flawlessly for years when setting up a USAA account for Direct Connect. Give it a try Quicken!


  • ddenucci
    ddenucci Member ✭✭✭
    Quicken BillPay became nonfunctional after the last update to version R28.28 build Billers that were previously functional with BillPay are no longer active or have been deleted. Please provide a patch to fix these issues.
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This idea seems to have fallen stagnant and due to the age of the request and lack of user votes/comments, will be archived within the next 7 business days.

    If you would like to see this idea kept alive and considered for possible future implementation in Quicken, be sure to add your vote and a comment explaining how this idea would be beneficial for you.

    More information, including steps to vote and how to submit your own ideas for future product features/improvements, is also available here.

    Thank you,

    Quicken Community Support Team

    -Quicken Anja
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