Account/Report Discrepancies

This discussion was created from comments split from: Payment to Amex credit card account is incorrectly posted as a charge..

Comments

  • vsr626
    vsr626 Member
    I am having a related issue with my Windows online version of Quicken. I have the most recent updates. My issue is that I have received some large refunds to my AMEX card for cancelled vacations due to the COVID-19 situation. So I have a credit balance and when I post the split transaction on the monthly activity, it has reversed almost all of the charges as if they were refunds in the expense categories. In order to zero out the split transaction, I posted a negative to my Vacation account. But the report of transactions makes no sense because some payments show correctly and not others, seemingly random.
    Bottom line, my reports are not showing accurate expense totals.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    When you received a refund, did you categorize that transaction to the exact same category that you originally categorized the purchase to?
    For example, did you categorize both to the "Vacation" expense category?
    If done correctly, a Year-to-date report on the Vacation category should show both transactions and, hopefully, a $0.00 total.
    If you want us to dig deeper ...

    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

    https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

    Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.


This discussion has been closed.