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Macy's American Express not updating

I just added Macy's American Express card to onlline bills, and it is not connecting/updating. I am attaching a pic of the issue.


  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited August 2020
    Hello @Greg Brown,

    Thank you for taking the time to visit the Community and post your issue, although I'm sorry to hear that you're experiencing these difficulties in Quicken.

    I have gone ahead and taken a look at your Online Biller Profile and I see that Macy's has a message stating "We're working on linking Macy's. We'll let you know if we need anything else." So it does appear that this is still being processed and/or may not be a supported Biller as of yet.

    Any further inquiries regarding this would need to be made to the Biller directly. However, if you wouldn't mind doing so, please navigate to Help>Report a Problem and submit the information to Quicken as well, so that our Teams may also have the data.

    Please be sure to leave all boxes checked, as well as include a description of the specific issue that's occurring.

    Thank you,

    Quicken Natalie

  • Greg Brown
    Greg Brown Member ✭✭✭✭
    I just submitted a problem report. Thanks.
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