Category Not Synced Error

I'm using Quicken Ver 28.18 build 27.1.28.18 on a Windows 10 PC.
I don't know what ver my Quicken App for my iPhone is, but it reports 5.21.0 (38.18836.4012) which may be the version.

When doing a cloud sync I get errors for 8 categories:
The Category " (categoryname)" was not synced. Illegal Operation: {0}
After reading a few similar questions in the community I reset my cloud data on my PC which does not change the behavior.

Initially there were 9 categories with errors but one of the categories was unused so I deleted it and at least that error was revolved.

I am stuck now and not sure what to try next.

-Ralph

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Ralph Page,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    Since you said that you already tried resetting your cloud data and it failed-- what you can try next is manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (this does not affect your data saved within the data file).

    To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps. Then, create a new data file (click here to view instructions, scroll down to Creating a new file). Once the new file opens, follow the steps below to remove your main data file's cloud account.
    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Cloud accounts associated with this Quicken ID (#)
    5. Select the cloud account used for you main data file and click Delete
    6. Type Yes and click Delete
    After that, switch back to your main data file (click here to view instructions, scroll down to How to alternate between multiple files). Once the main file opens, follow the instructions found in the support article to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.

    If this also fails or you prefer to have assistance, then I do recommend contacting Quicken Support via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.
    -Quicken Anja
  • Ralph Page
    Ralph Page Member ✭✭
    Thanks for the quick response. I failed to note that I also did the test account procedure which had no effect. Sorry for the omission.
    I will contact support.
    -Ralph
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