I activated Quicken Bill Manager, so why are bills still being paid from Quicken BillPay--New?

emarston

I transitioned to Quicken Bill Manager a couple of weeks ago. Now I am getting a notice from the discontinued Quicken BillPay that my first September bill is being cancelled and that I should resubmit it. I created this bill after I made the transition to Bill Manager. When I check the status of the August bills I have paid over the last few days and weeks I see they were not paid by QBM but rather by QBP. However, in my "payment accounts" settings I see that Quicken Bill Manager is enabled for Quick Pay and Check Pay, so that's correct. What should I do in order to get my September bills paid correctly?

Quicken Anja

Hello @emartston,

Thank you for reaching out to the Community regarding your issue, though I apologize that you are experiencing this.

This is likely happening due to Quicken Bill Pay still being active in your file. If you would like to continue by only using Quicken Bill Manager, you will need to deactivate Quicken Bill Pay from the payment account(s) that is set up to use the service.

Please, review and follow the troubleshooting instructions found in this support article on how to remove Quicken Bill Pay from your payment account(s).

I hope this helps!

Quicken Anja

Hello @emartston,

Thank you for reaching out to the Community regarding your issue, though I apologize that you are experiencing this.

This is likely happening due to Quicken Bill Pay still being active in your file. If you would like to continue by only using Quicken Bill Manager, you will need to deactivate Quicken Bill Pay from the payment account(s) that is set up to use the service.

Please, review and follow the troubleshooting instructions found in this support article on how to remove Quicken Bill Pay from your payment account(s).

I hope this helps!