Mutual Fund Quotes Delayed/Not Updating

System

This discussion was created from comments split from: UPDATED 8/27/20 Mutual Fund Quotes Delayed or Fail to Update.

yogierra

Tried mondo patch and still does not work correctly. This is an issue which has just begun-until yesterday all was fine!

Sherlock

If you haven't already, you may want to review: https://community.quicken.com/discussion/7877282/cannot-view-quotes-after-installing-ver-r27-24-build-27-1-27-24-on-6-24-2020/p1

yogierra

Still doesn't update from time to time using one step update.

I've used Quicken for years and this is ridiculous! I get emails touting all the wonderful enhancements that are being made and then one of the most basic functions that should always works fails!

Sherlock

yogierra said:

Still doesn't update from time to time using one step update.

I've used Quicken for years and this is ridiculous! I get emails touting all the wonderful enhancements that are being made and then one of the most basic functions that should always works fails!

We're able to work around the issue by performing the quote update after the One Step Update:  press Ctrl + U and select Update

George

Any idea why?

Quicken_Natalie

Hello @George,

Thank you for taking the time to report this issue to the Community, although I apologize for any frustration or inconvenience you may be experiencing.

As explained here, there was a known issue with quotes being delayed or failing to update, but the issue should now be resolved.

If you are still experiencing this, would you mind posting back to let us know what specifically is occurring, as well as the stock symbol(s) involved?

Thank you,

Quicken Natalie

nuttika

Neither quotes or transaction update even though it says it was successful.

nuttika

I just noticed that in another investment account that none of mutual funds quotes updated. The stocks did update.

Cris Williams

I noticed on 19-Aug-20 that the availability of the latest security data is not as frequent as it has been for years. In the past, I could click the Quote button on the toolbar and get regular updates of security data each time clicked. Now, you can click the Quote button and get updates, but subsequent clicks don't update security prices. Have you changed the frequency of data refresh?

Ps56k2

There appears to be a problem with mostly mutual fund closing prices...
Are you just seeing it for mutual funds - or also for Stocks, ETFs, ?

There are several other threads on the topic ...

https://community.quicken.com/discussion/comment/20112706#Comment_20112706

Quicken_Tyka

Hello @nuttika

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

I have a few questions to better help me understand what could be happening.

First, if you navigate to Quicken > Preferences > Connected Services, do you have the option to Automatically Update Investment quotes selected?



If not, are you selecting the update option and still not see any quote updates?

Lastly, can you provide so examples of the mutual funds that are not updating? I randomly selected an MF in my own file and it has been updated and I do not see this issue.




Please let me know how it goes!

-Quicken Tyka

Scott Baines

as of 8/20, i am still having the same issue

Scott Baines

and it's with Quicken Windows

Scott Baines

specifically it's mutual funds, i get stocks and etf's, but not mutual funds, Running QUicken 28.18, started with patch 28.16, not sure it's related to the patch or not

Cris Williams

> @ps56k said:
> There appears to be a problem with mostly mutual fund closing prices...
> Are you just seeing it for mutual funds - or also for Stocks, ETFs, ?
> There are several other threads on the topic ...https://community.quicken.com/discussion/comment/20112706#Comment_20112706

It was happening with stocks. It appears to be somewhat better today. Good thing I mentioned it to let them know so they'd address the issue.

Quicken_Tyka

Hello @Scott Baines

Thank you for taking the time to visit the Community to report your issue although I apologize that you are having trouble updating quotes.

We have escalated this behavior with our service providers. Please follow the ongoing discussion available here to be notified of any changes or updates.

Thank you for your patience throughout this issue.

-Quicken Tyka

Scott Baines

Still not working after todays market. Can't get mutual fund prices updated, ETF's and Stocks are getting updates.

clefurgy

I also note that quote downloads are either delayed or non-existent for mutual funds. My individual stocks and etf quotes all seem to download normally.

rentschler

I do know there were issues last week with this, but I still can't get mine to update. I checked the patch and I do have the latest version, so not sure why I'm still having problems. Anyone else?

Sherlock

I'm not having any issues with stocks but mutual funds have been posting later than usual.  When such issues occurs, I suggest verifying whether the quote is available at other quote services to determine if the issues is specific to the third-party provider used by Quicken before alerting Quicken Support: https://www.quicken.com/support/quicken-support-options

rentschler

Thanks, I should have said mutual funds, too. I am sure it's Quicken as my brokerage account shows the updated balance at end of day and it is not matching Quicken. (It always did before this last week) There are no "day changes" in the Quicken listing.

Quicken Sarah

Hello @rentschler

Thank you for taking the time to report this issue to the community, although I apologize for any frustration or inconvenience experienced.

If you haven't already, please see the information available here.  This is a known issue that has been escalated to our service providers who are working to resolve it.

For more information and to automatically receive updates and/or a resolution as one becomes available, please "bookmark" the referenced thread by clicking the yellow star icon in the upper right.

Thank you,

Sarah

davidsgibson1

Is this back again? After going away for a while, I started having this problem again last week, and it has continued today, only now the update button does not give me current prices. It seemed like last week things were updating okay for the previous day, but not for the current day.

RandyB

The problem of not updating mutual fund quotes continues. Aug 24 it is after 7:00 PM ET, no mutual fund quotes. R28.18

Quotes are fine on Yahoo Finance and other services. Just no update on Quicken. ETF and Stocks are fine no Mutual Fund updates.

Donovan

I had the problem of mutual fund prices not updating a week ago and it was fixed. The problem seems to have started again today.

Bob.

davidsgibson1 said:

Is this back again?

Wow. It is NOT working for me and it usually does by 3PM local. Now 4:30. Something does not feel right. again. Even with manual updating.

Ps56k2

There was an issue - and several other topics - that appeared to indicate the quotes were delayed for mutual funds - but stocks were coming down in a timely manner.

Ps56k2

As of 6:30 CDT - Chicago - I'm not seeing mutual fund closing prices..... again -

davidsgibson1

Yes, that's what I'm seeing - stocks update okay, mutual finds don't, either with OSU or the update button.

Bob.

Tha tactually is correct. Stocks are downloading. Mutuals are not. At least for me.