Balance Discrepancy Amex

System

This discussion was created from comments split from: Payment to Amex credit card account is incorrectly posted as a charge..

KMJU

This is also happening to me but my AMEX account is functioning as it should (i.e., charges increase the balance and payments reduce the balance. But my Visa account is somehow working in reverse i.e., charges decrease the balance and payments increase the balance. I've gone back several years to insure charges and payments were correctly entered.

This is driving me nuts.

UKR

KMJU said:

This is also happening to me but my AMEX account is functioning as it should (i.e., charges increase the balance and payments reduce the balance. But my Visa account is somehow working in reverse i.e., charges decrease the balance and payments increase the balance. I've gone back several years to insure charges and payments were correctly entered.

This is driving me nuts.

@KMJU

Sometimes a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

KMJU

Thanks for the response and agree about a pic being worth lots of words. But the comment box I'm typing in right now doesn't have the editing bar shown in the provided link nor does is give me a way to attach. So best I can do if give you this cloud link: https://1drv.ms/u/s!AsctSMNJHwhi5eIlZomu0WdDDfsV3w?e=80GU6P

Left column is charges, which should increase the balance (right column). Middle column is payments, which should decrease the balance. But the reverse is happening.

Quicken_Tyka

Hello @KMJU

Thank you for taking the time to visit the Community to report this issue, although I apologize that you were unable to include a picture.

If you do not see the toolbar, you may drag and drop the picture into the comment box and that will include the image.

I hope this helps!

-Quicken Tyka