This is also happening to me but my AMEX account is functioning as it should (i.e., charges increase the balance and payments reduce the balance. But my Visa account is somehow working in reverse i.e., charges decrease the balance and payments increase the balance. I've gone back several years to insure charges and payments were correctly entered.
This is driving me nuts.
a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
save images to files of file type PNG,
JPG, or GIF only. They're easier to work with than PDF files.
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