CC-585 "a security question is required..." but no pop-up for info. What the heck?

eurogenes

Orange County's Credit Union account is asking for a security question which is common if I have signed into my account on my phone, then attempt downloads via Quicken (or vice-versa). A box usually pops up and asks how I want to receive my code, but Quicken is no longer showing said pop up box.

Quicken_Tyka

Hello @eurogenes

Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

May I ask that you navigate to Help > About Quicken and provide the release that you are currently running.

Also, may I ask how are you updating this account? Are you using a One Step Update? If so, please try updating using the Account Register > Account Actions gear icon > Update Now.

Do you get a different response using this method to update?

Please let me know!

-Quicken Tyka

eurogenes

Same with my Fidelity Rewards Visa.

Tom Young

This

https://www.quicken.com/support/message-when-using-online-services-cc-585

might help.

eurogenes

Thanks, Tom. The credit union has always had this extra security step, but Quicken will put up a box asking how I want to receive my code. (email, text, etc.) There is no longer an option given on how to receive the code, just that a security question is needed. This security question is usually only required when I have logged in to the credit union on another device before updating in Quicken or vice-versa, such as updating with Quicken first, then logging in to the credit union.

Quicken_Tyka

Hello @eurogenes

Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

May I ask that you navigate to Help > About Quicken and provide the release that you are currently running.

Also, may I ask how are you updating this account? Are you using a One Step Update? If so, please try updating using the Account Register > Account Actions gear icon > Update Now.

Do you get a different response using this method to update?

Please let me know!

-Quicken Tyka

eurogenes

Whatever the issue was seems to have worked itself out. Thank you.