I would next recommend running a super validate on the data file, please hold Shift + Control and select from the File menu > File Operations > Validate & Repair option.
In the Validate File window that opens, click the top box to "Super validate file" and then click OK.
When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.
Please let me know how it goes!
Thank you for taking the time to come to the Community to post your question, however, this is an older post and less likely to receive an answer.
I would suggest creating a new post for better visibility.
Be sure to include a description of the issue, any error messages as well as the version of Quicken.
The more information you can provide will help the Community to better understand and assist.
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