SYNC Error Msg

When I tried to sync Quicken to the cloud this morning, I got error msg:
"To use Quicken for Phone or Tablet you must select at least one account to sync."

I only have Quicken installed on my Desktop (Windows 10). I don't have Quicken on my phone or tablet.

I've been using SYNC for long time. Don't understand why I'm getting this msg. Never happened before today.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Are you Syncing to Mobile/Web?
    AND do you use the Mobile app on your smartphone or the Quicken on the Web browser feature?

    If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Mobile and Web
    2. Click the "Reset your cloud data" link and follow the instructions until it is complete.

    How to turn off Sync to Cloud for the current data file

    1. Go to Edit / Preferences / Mobile and Web
    2. Change the Sync radio button and set it to OFF