my529 - UESP (Utah Educational Savings Plan) : downloads transactions for just one account

Any suggestions how to fix this? Is it a Quicken bug? Is it a 529.org bug?
Best Answers
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Hello @rgumpertz
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It is quite weird that only one of the accounts is getting downloads. If you wouldn't mind could we try to disconnect and reconnect the accounts.
First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.
https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.
https://www.quicken.com/support/reactivating-deactivated-account
Once you try this could you see if we're able to get downloads to come into the accounts? If not we'll see what our next option is.
Thanks,
Quicken Francisco
5 -
Deactivating and reactivating all five accounts did the trick. I tried that last month and it didn't help but this time it did. I guess all's well that ends well...
Thank you, Francisco.0
Answers
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FOLLOWUP:
I looked in my OFXLOG.txt and found what appear to be transactions and position information for the lowest-numbered account (which was downloaded SECOND) but just an empty
<INVTRANLIST><DTSTART>20200831164824</DTSTART><DTEND>20200901185111</DTEND>as well as position information for the other four accounts.
</INVTRANLIST>0 -
Hello @rgumpertz
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It is quite weird that only one of the accounts is getting downloads. If you wouldn't mind could we try to disconnect and reconnect the accounts.
First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.
https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.
https://www.quicken.com/support/reactivating-deactivated-account
Once you try this could you see if we're able to get downloads to come into the accounts? If not we'll see what our next option is.
Thanks,
Quicken Francisco
5 -
Deactivating and reactivating all five accounts did the trick. I tried that last month and it didn't help but this time it did. I guess all's well that ends well...
Thank you, Francisco.0 -
@rgumpertz
Awesome to hear that you were able to get it back up and running! If you do run into any other issues please let us know!
Thanks,
Quicken Francisco0