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Desktop Transactions not Synced
Recently, I got a sync error that said the desktop transaction in "" account on "" for $XX was not synced. Refresh your data and try again. I tried closing and reopening quicken. I tried resetting the cloud data and then got a long list of transactions that didn't sync. I am using Quicken for Windows (subscription) and the mobile app. After the reset, I can no longer see the data on my android device either. I also noticed that the sync to quicken cloud option is no longer present as an option in the one step update settings nor does it ask me to sync when I close quicken anymore. Is there a way to fix the errors for transactions not syncing and to have the sync with one step update reappear?
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Answers
Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.
First I suggest you try signing out of your data file completely and then signing back in. Please, follow the steps below.
- Go to Edit
- Preferences
- Quicken ID & Cloud accounts
- Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Once you are returned to your data file--- Sign out of your Quicken Mobile/Web app(s)
- On your desktop program go to Edit
- Preferences
- Mobile & Web
- Make sure sync shows it's ON and click on Reset your cloud data

- Wait for the sync reset to finish
- Go to the Mobile & Web tab
- Click on the blue Sync Now button to reinitiate the sync and to make sure no errors occur
- Wait for it to finish syncing again
- Sign back in on your Quicken Mobile/Web app(s)
Once that's done, see if the issue still persists.Let us know how it goes!
Anything else I can try?