Blank box when adding new security

selladon

I've purchased new securities and when I try to add them, I get a blank box and am unable to add it. Have tried validating the account, reopening program (have windows R28.28), cleaning file and still can't add new securities. This happened several years ago and took forever to get fixed. Any suggestions?

selladon

Tried to manually add it as well on the investing dashboard and I still get the blank box

Rocket J Squirrel

Please attach a screen capture of the blank box.

Save the image to your Windows desktop, then drag it into the text box in your next post to this thread.

selladon

have added the screenshot-just has the Quicken icon at top with Add Security to Quicken then nothing. Used to connect to the internet to look for the security and add it to the file

Rocket J Squirrel

No idea. It should look like the dialog below. I suggest you contact Quicken Support and allow them to share your screen.

selladon

the blue box is missing. Quicken support takes forever and is a pain in the neck

Frankx

Hi @selladon,

A question:

Can you tell us approximately how many securities you currently have on your security list?

Thanks,
Frankx

selladon

how do I confirm that number?

selladon

Just got off support and they weren't able to fix problem. Escalating the issue

Frankx

Maybe I should have asked this question first - is there any chance that the total number of securities on your "Security List" is over 2,000?

Frankx

Frankx

Okay, thanks.  Please keep us advised.

Frankx